craigastevens@westbrookstevens.com – Page 2 – www.e-WBS.com (Westbrook Stevens, LLC)

About craigastevens@westbrookstevens.com

Craig Stevens is supporting UT’s Operational Excellence in Healthcare Program in Nashville Tennessee and hopes to finish his PhD with the UTK Industrial and Systems Engineering Program. He is the founder and president or Westbrook Stevens, LLC (WBS) (www.e-WBS.com) and is a Senior Project Manager in the PMO at Ardent Healthcare. Craig has been a Management, Industrial, and Systems Engineering consultant for over 35 years and is the Author of Geronimo Stone (https://issuu.com/craigastevens/docs/geronimostone); and a well know Visual Artist in oils and acrylics (www.craigastevens.com). He is also a Captain in the U.S. Air Force Auxiliary Civil Air Patrol (CAP) as part of the Ground Team and Air Crew Search and Rescue Emergency Services. ......................He was the Manager of the Process Improvement Program for HCA Physician Services, where the Continuous Process Improvement (CPI) Team developed the CPI/Lean/Six Sigma program for about 800 practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). ......................Craig has worked in every layer of an organization and in several industries (Healthcare, Government, Manufacturing, Agriculture, Hospitality, Scientific Research, Energy, Waste Management and Environmental Restoration, Not-For-Profits, and Construction). He was the Chief Engineer and Quality Manager for PRAGMATICS, INC. (8a), Program Manager for Science Applications International Corporation (SAIC), and was the Mechanical Engineer SME in solar and electric power, explosives, and general engineering for U.S. doe, Office of Scientific, and Technical Information (OSTI). ......................Craig has taught for several universities and has written many papers on quality, change management, and other management related subjects and has served as adjunct faculty for Vanderbilt University, Belmont University, Trevecca Nazarene University, University of Phoenix, Nashville State Tech, and UT Knoxville as a TA. He was also a trainer/facilitator of Project Management for the American Management Association International (AMAI) and Padgett Thompson. He has taught graduate and undergraduate classes and workshops in Strategic Implementation, Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering. ............................Craig has several certifications: • Six Sigma and Lean (Lean Six Sigma) Master Black Belt • PMP • CAP – Mission Observer, Scanner, and Aerial Photograher • General Licenses Amateur Radio (KC4WBS) • SCRUMstudy Agile Master Certified (SAMC™) • SCRUMStudy Certified Trainer (SCT) • Scrum Product Owner Certified (SPOC) • Scrum Master Certified (SMC) • Scrum Developer Certified (SDC) • Scrum Fundamentals Certified (SFC) • SCCS-P - SMstudy Certified Corporate Sales Professional • SCDM-P - SMStudy Certified Digital Marketing Professional • SCMS-P - SMstudy Certified Marketing Strategy Professional

E9 – WBSPodcast.com – The Drivers of Change – Understanding Secondary Changes

Jan 27, 2018

Drivers of Change Model and Understanding the Secondary Changes By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 3 — The Drivers of Change) Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E9-WBSPodcast.com-The-Drivers-of-Change-Understanding-Secondary-Changes-978b Welcome to the 9th episode of the WBSPodcast.com brought to you from beautiful […]

E10 – FranklinPodcast.com – The Big East Fork Retreat Near Leiper’s Fork

Jan 20, 2018

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E10-FranklinPodcast.com-The-Big-East-Fork-Retreat-Near-Leipers-Fork-05a2 Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. […]

E9- BrentwoodPodcast.com – Men in Training

Jan 15, 2018

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 9 – 20170115 – Men in Training at Brentwood Baptist Church Hosted by Craig A. Stevens Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E9-BrentwoodPodcast.com-Men-in-Training-at-the-Brentwood-Baptist-Church-46cf Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle Tennessee […]

E8 – WBSPodcast.com – Strategy and Thriving in “The Storms of Chaos”

Jan 12, 2018

E8 – WBSPodcast.com – Strategy and Thriving in “The Storms of Chaos” By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 2 — The Storms of Chaos) “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tzu quotes (Chinese […]

E8 – FranklinPodcast.com – Civil Air Patrol STEM Program and Craig’s Flags

Jan 7, 2018

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E8-FranklinPodcast.com-Civil-Air-Patrol-STEM-Program-and-Craigs-Flags-e008 Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. […]

E7 – WBSPodcast.com – Building Excellent Customer Focus

Jan 4, 2018

Welcome to the 7th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/Protected-E7-WBSPodcast.com-The-3-Phases-of-Building-Excellent-Customer-Focus-21cc This episode is sponsored by: Westbrook Stevens, LLC – www.e-WBS.com – At Westbrook Stevens we are here to help you with all things change and […]

E7 – BrentwoodPodcast.com – Great Auto Repair and UT’s I&SE Operational Excellence Program

Dec 31, 2017

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 7 – 20171231 – Great Auto Repair and UT’s I&SE Operational Excellence Program Hosted by Craig A. Stevens Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E7-BrentwoodPodcast.com-Great-Auto-Repair-and-UTs-ISE-Operational-Excellence-Program-979b Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle […]

E6 – WBSpodcast.com – Operational Excellence with The UTK’s I&SE

Dec 29, 2017

Welcome to the 6th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E6-WEBpodcast.com-Operational-Excellence-and-the-UTK-ISE-Center-of-Advanced-Systems-Research-and-Education-e8d5 This episode is sponsored by: Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. […]

E6 – FranklinPodcast.com – Christmas Eve Story and Interview with Barry Westbrook

Dec 24, 2017

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E6-FranklinPodcast.com-Christmas-Eve-Story-and-Interview-with-Barry-Westbrook-f25a#.WkBncxWyP8k Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee […]

E5 WBSPodcast – Building a Culture of Excellent Customer Focus

Dec 23, 2017

Welcome to the 5th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at […]

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