craigastevens@westbrookstevens.com – Page 4 – www.e-WBS.com (Westbrook Stevens, LLC)

About craigastevens@westbrookstevens.com

Craig Stevens is supporting UT’s Operational Excellence in Healthcare Program in Nashville Tennessee and hopes to finish his PhD with the UTK Industrial and Systems Engineering Program. He is the founder and president or Westbrook Stevens, LLC (WBS) (www.e-WBS.com) and is a Senior Project Manager in the PMO at Ardent Healthcare. Craig has been a Management, Industrial, and Systems Engineering consultant for over 35 years and is the Author of Geronimo Stone (https://issuu.com/craigastevens/docs/geronimostone); and a well know Visual Artist in oils and acrylics (www.craigastevens.com). He is also a Captain in the U.S. Air Force Auxiliary Civil Air Patrol (CAP) as part of the Ground Team and Air Crew Search and Rescue Emergency Services. ......................He was the Manager of the Process Improvement Program for HCA Physician Services, where the Continuous Process Improvement (CPI) Team developed the CPI/Lean/Six Sigma program for about 800 practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). ......................Craig has worked in every layer of an organization and in several industries (Healthcare, Government, Manufacturing, Agriculture, Hospitality, Scientific Research, Energy, Waste Management and Environmental Restoration, Not-For-Profits, and Construction). He was the Chief Engineer and Quality Manager for PRAGMATICS, INC. (8a), Program Manager for Science Applications International Corporation (SAIC), and was the Mechanical Engineer SME in solar and electric power, explosives, and general engineering for U.S. doe, Office of Scientific, and Technical Information (OSTI). ......................Craig has taught for several universities and has written many papers on quality, change management, and other management related subjects and has served as adjunct faculty for Vanderbilt University, Belmont University, Trevecca Nazarene University, University of Phoenix, Nashville State Tech, and UT Knoxville as a TA. He was also a trainer/facilitator of Project Management for the American Management Association International (AMAI) and Padgett Thompson. He has taught graduate and undergraduate classes and workshops in Strategic Implementation, Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering. ............................Craig has several certifications: • Six Sigma and Lean (Lean Six Sigma) Master Black Belt • PMP • CAP – Mission Observer, Scanner, and Aerial Photograher • General Licenses Amateur Radio (KC4WBS) • SCRUMstudy Agile Master Certified (SAMC™) • SCRUMStudy Certified Trainer (SCT) • Scrum Product Owner Certified (SPOC) • Scrum Master Certified (SMC) • Scrum Developer Certified (SDC) • Scrum Fundamentals Certified (SFC) • SCCS-P - SMstudy Certified Corporate Sales Professional • SCDM-P - SMStudy Certified Digital Marketing Professional • SCMS-P - SMstudy Certified Marketing Strategy Professional

The Change Management Umbrella

Aug 26, 2017

A Systems Approach to Change Management and Its Relationship to Operational Excellence in Healthcare (and other Service Organizations) October 6th 2017 – Conference on Operational Excellence at the University of Tennessee Sponsored by the Industrial and Systems Engineering Program Craig A. Stevens, PMP, LSS-MBB, Scrum (PO/M/D/F)C, SCT, SAMC, President of Westbrook Stevens, Senior PM in […]

Mind-map of A Systems Approach to Change Management

Aug 25, 2017

This is the first step toward Craig’s next project on change management. The mind map shows a partial listing of chapters in Craig’s research on change in service organizations. It is — “A Systems Approach to Change Management and its Relationship to Operational Excellence in Healthcare and other Service Organizations.” It brings together the many business models that he […]

Online PM Study Group

Jul 3, 2017

Join our last online PM Study Group before the Exam changes in 2018. Contact Us Through LinkedIn …. http://www.linkedin.com/in/craigastevens Facilitator: Craig A. Stevens

Center for Industrial & Healthcare Systems Engineering/Operational Excellence in Nashville

Jun 13, 2017

In Nashville But Also Designed for Those Regional Offices Across the U.S. Contact: Carla Angelo-Arbogast; Director Center for Advanced Systems Research and Education Industrial and Systems Engineering University of Tennessee 865-974-9965 Nashville has a new program designed to support excellence in Healthcare. The University of Tennessee is starting a Cohort Program for a Doctors, […]

Protected: Hydroponics – Visit the World Hunger Team

Mar 8, 2017

There is no excerpt because this is a protected post.

Tennessee Heroes of the Flags

Jan 7, 2017

This 48×36 Acrylic on canvas painting represents our heroes. The names of Congressional Medal of Honor recipients from Tennessee are painted into the sky representing all those who served in our military. Also painted into the sky are the names of those fallen Tennessee Law Enforcement officers from mid 1981 to 2016. They represent all the first responders who […]

PM Prep Workshops and Agile/Scrum Training

May 19, 2016

Come join us for one of the PM Prep Workshops and/or Scrum/Agile Training Leading to Certification. Westbrook Stevens, LLC and VMEdu’s SCRUMstudy – teams with Lipscomb University’s College of Computing and Technology and the RGP Nashville Office to offer several PM bootcamps. You get experienced facilitators, access to great online tools, training videos, and practice tests. Let us help you […]

World Hunger Team – Attic Research Project

Apr 17, 2016

World Hunger Team Mission: We use recycled materials to build greenhouses to grow food using simple hydroponics to feed the hungry. Go here to see the World Hunger Team website http://www.worldhungerteam.com/en/ This is my second post to show the progress we are making in the Attic Research project. Go here to see my first post with the pre-build-out video … http://e-wbs.com/1st-world-hunger-team-attic-project-video/ The first wave […]

Ongoing Scrum Study Groups – on the Lipscomb Campus and by Webinar

Apr 15, 2016

Come join us for a group study in Scrum using the www.ScrumStudy.com format and material. We Will Meet Every Friday from 2 to 6 You get group interaction, experienced facilitators, access to great online tools, training videos, practice tests, and Scrum/Agile Training Leading to Certifications. Lipscomb University’s College of Computing and Technology has teamed with the RGP Nashville Office, Westbrook […]

Practicing the Three Phases of Improvement! – Phase 3; Implementation

Mar 7, 2016

How can we practice improvement? Continuous improvement is all about change. We have likely all heard Mark Twain’s saying, “The only person who likes change is a baby with a wet diaper!” So, why Change at all? Because, change is going to happen with or without you! You either master change or you become irrelevant. […]

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