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  • Home
    • Introductions
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      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
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      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
    • Program Evaluation Office
    • CMO/PMO – Change Management/Project Management Office
    • Linked Management Models
    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
    • WBSPodcast.com
  • Contact

Archive


Entries by craigastevens@westbrookstevens.com

About craigastevens@westbrookstevens.com

Craig Stevens is supporting UT’s Operational Excellence in Healthcare Program in Nashville Tennessee and hopes to finish his PhD with the UTK Industrial and Systems Engineering Program. He is the founder and president or Westbrook Stevens, LLC (WBS) (www.e-WBS.com) and is a Senior Project Manager in the PMO at Ardent Healthcare. Craig has been a Management, Industrial, and Systems Engineering consultant for over 35 years and is the Author of Geronimo Stone (https://issuu.com/craigastevens/docs/geronimostone); and a well know Visual Artist in oils and acrylics (www.craigastevens.com). He is also a Captain in the U.S. Air Force Auxiliary Civil Air Patrol (CAP) as part of the Ground Team and Air Crew Search and Rescue Emergency Services. ......................He was the Manager of the Process Improvement Program for HCA Physician Services, where the Continuous Process Improvement (CPI) Team developed the CPI/Lean/Six Sigma program for about 800 practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). ......................Craig has worked in every layer of an organization and in several industries (Healthcare, Government, Manufacturing, Agriculture, Hospitality, Scientific Research, Energy, Waste Management and Environmental Restoration, Not-For-Profits, and Construction). He was the Chief Engineer and Quality Manager for PRAGMATICS, INC. (8a), Program Manager for Science Applications International Corporation (SAIC), and was the Mechanical Engineer SME in solar and electric power, explosives, and general engineering for U.S. doe, Office of Scientific, and Technical Information (OSTI). ......................Craig has taught for several universities and has written many papers on quality, change management, and other management related subjects and has served as adjunct faculty for Vanderbilt University, Belmont University, Trevecca Nazarene University, University of Phoenix, Nashville State Tech, and UT Knoxville as a TA. He was also a trainer/facilitator of Project Management for the American Management Association International (AMAI) and Padgett Thompson. He has taught graduate and undergraduate classes and workshops in Strategic Implementation, Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering. ............................Craig has several certifications: • Six Sigma and Lean (Lean Six Sigma) Master Black Belt • PMP • CAP – Mission Observer, Scanner, and Aerial Photograher • General Licenses Amateur Radio (KC4WBS) • SCRUMstudy Agile Master Certified (SAMC™) • SCRUMStudy Certified Trainer (SCT) • Scrum Product Owner Certified (SPOC) • Scrum Master Certified (SMC) • Scrum Developer Certified (SDC) • Scrum Fundamentals Certified (SFC) • SCCS-P - SMstudy Certified Corporate Sales Professional • SCDM-P - SMStudy Certified Digital Marketing Professional • SCMS-P - SMstudy Certified Marketing Strategy Professional

71Our Founding Principles

Our Founding Principles

Sep 9, 2015

Our Founding Principles is a 48 by 40 inch acrylic on canvas painting of a rally flag.  This painting is the third flag in a series of three.  Each flag tells a story.  The first flag points to our resent past, the second flag looks at our contentious present, and this one points to how […]

72Building a Culture of Excellent Customer Focus

Building a Culture of Excellent Customer Focus

Sep 9, 2015

Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer […]

73High Crimes and Misdemeanors

High Crimes and Misdemeanors

Sep 7, 2015

High Crimes and Misdemeanors is a 48 by 40 inch acrylic on canvas painting of the shredded America battle flag.  The painting is the second painting of a series of three, each painting representing one of three stages in our country.  On this flag, words and concepts of division are written with the blood red […]

74Our Civil Rights – Tennessee NRA Print of the Year for 2014

Our Civil Rights – Tennessee NRA Print of the Year for 2014

Sep 5, 2015

Our Civil Rights Our Civil Rights is the 2014 Tennessee NRA Print of the Year. The original is a 48 by 40 inch acrylic on canvas painting of an America flag waving from a strong flag pole anchored in concrete with the Bill of Rights written into the background. The painting is the first painting […]

75Heritage

Heritage

Sep 2, 2015

Artist Craig A. Stevens Title – Heritage Acrylic on Canvas Board I painted this painting for my daughter to help her during a school project. As I was painting, I thought of our rich Christian heritage. “It is the duty of all nations to acknowledge the providence of Almighty God, to obey His will, to […]

76Friendship Church

Friendship Church

Sep 2, 2015

Artist Craig A. Stevens Title – Friendship Church This is a 24”X48” Acrylic on Canvas This painting is being featured at the Brentwood Baptist Gallery until the end of November 2015. It is an Impressionistic Painting that was the cover of the Second Love Letters from God Book. Theresa Heflin the author of the book would […]

77Building a Culture of Excellent Customer Focus

Building a Culture of Excellent Customer Focus

Sep 1, 2015

What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer focus is […]

78Montelle’s View

Montelle’s View

Sep 1, 2015

Craig A. Stevens Title – Montelle’s View Mixed Media on Canvas Montelle’s view tells a story. The setting is Christ Church off Old Hickory near Nippers Corner in Nashville Tennessee. Montelle, Pastor Hardwick’s wife always sat at the top of the left descending balcony. Montelle, always surrounded by family and old friends, watched over her […]

79Nashville Nights

Nashville Nights

Aug 30, 2015

Artist: Craig A. Stevens Title – Nashville Nights Oil on Canvas, Palette Knife As the world gets darker people are drawn to the light. As during the day, evening/dusk, and then night, the smallest light becomes more apparent. Likewise, Christians will be more noticeable as things get darker. Christ’s light has to shine into darkness […]

80Exploring

Exploring

Aug 30, 2015

Artist Craig A. Stevens Title – Exploring — This is a 24”X48” Highlighted Giclee print of painting that is now hanging in the Metro Police Department’s Domestic Violence Center. During the dedication of the Nashville Metro Police Department’s Domestic Violence Center – I and some other artists were asked to create a piece of art […]

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