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  • Home
    • Introductions
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      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
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      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
    • Program Evaluation Office
    • CMO/PMO – Change Management/Project Management Office
    • Linked Management Models
    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
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Archive


Entries by craigastevens@westbrookstevens.com

About craigastevens@westbrookstevens.com

Craig Stevens is supporting UT’s Operational Excellence in Healthcare Program in Nashville Tennessee and hopes to finish his PhD with the UTK Industrial and Systems Engineering Program. He is the founder and president or Westbrook Stevens, LLC (WBS) (www.e-WBS.com) and is a Senior Project Manager in the PMO at Ardent Healthcare. Craig has been a Management, Industrial, and Systems Engineering consultant for over 35 years and is the Author of Geronimo Stone (https://issuu.com/craigastevens/docs/geronimostone); and a well know Visual Artist in oils and acrylics (www.craigastevens.com). He is also a Captain in the U.S. Air Force Auxiliary Civil Air Patrol (CAP) as part of the Ground Team and Air Crew Search and Rescue Emergency Services. ......................He was the Manager of the Process Improvement Program for HCA Physician Services, where the Continuous Process Improvement (CPI) Team developed the CPI/Lean/Six Sigma program for about 800 practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). ......................Craig has worked in every layer of an organization and in several industries (Healthcare, Government, Manufacturing, Agriculture, Hospitality, Scientific Research, Energy, Waste Management and Environmental Restoration, Not-For-Profits, and Construction). He was the Chief Engineer and Quality Manager for PRAGMATICS, INC. (8a), Program Manager for Science Applications International Corporation (SAIC), and was the Mechanical Engineer SME in solar and electric power, explosives, and general engineering for U.S. doe, Office of Scientific, and Technical Information (OSTI). ......................Craig has taught for several universities and has written many papers on quality, change management, and other management related subjects and has served as adjunct faculty for Vanderbilt University, Belmont University, Trevecca Nazarene University, University of Phoenix, Nashville State Tech, and UT Knoxville as a TA. He was also a trainer/facilitator of Project Management for the American Management Association International (AMAI) and Padgett Thompson. He has taught graduate and undergraduate classes and workshops in Strategic Implementation, Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering. ............................Craig has several certifications: • Six Sigma and Lean (Lean Six Sigma) Master Black Belt • PMP • CAP – Mission Observer, Scanner, and Aerial Photograher • General Licenses Amateur Radio (KC4WBS) • SCRUMstudy Agile Master Certified (SAMC™) • SCRUMStudy Certified Trainer (SCT) • Scrum Product Owner Certified (SPOC) • Scrum Master Certified (SMC) • Scrum Developer Certified (SDC) • Scrum Fundamentals Certified (SFC) • SCCS-P - SMstudy Certified Corporate Sales Professional • SCDM-P - SMStudy Certified Digital Marketing Professional • SCMS-P - SMstudy Certified Marketing Strategy Professional

819/10

9/10

Aug 30, 2015

Artist: Craig A. Stevens Title – 9/10 Oil on Canvas, Palette Knife When I see this painting, I see the opportunities for Christians to be a calming influence during times of chaos. I painted it as the front cover of the second Geronimo Stone book – Geronimo Stone and the Storms of Chaos. In the […]

82The Hiding Place

The Hiding Place

Aug 30, 2015

Artist Craig A. Stevens Title – The Hiding Place — This is a 24”X48” Giclee print of painting that is now hanging in the Metro Police Department’s Domestic Violence Center. During the dedication of the Nashville Metro Police Department’s Domestic Violence Center – I and some other artists were asked to create a piece of […]

83Eligibility criteria for becoming a PMP

Eligibility criteria for becoming a PMP

Aug 29, 2015

Go to this link to see how we might help you get your PMP Please note that the PMP certification is not domain specific. It is a generic Project Management training certification. Given below are the requirements for applying for the PMP Certification Exam: For a person having a baccalaureate or equivalent university degree, Minimum […]

84PMI – PMP Prep Course Outline

PMI – PMP Prep Course Outline

Aug 29, 2015

Go to this link to see how we might help you get your PMP Link to Price and Sells Page PMP® Exam Prep: Course Overview The 4-Day PMP-Prep classroom course is structured with the goal of providing students exactly what they need to pass the PMP exam. Coursework is focused on the key topics and […]

85About PMP®

About PMP®

Aug 29, 2015

Go to this link to see how we might help you get your PMP PMP® stands for Project Management Professional. The Project Management Professional certification is a globally reputed and recognized certification in the field of Project Management, and it is provided to project management professionals, who clear the PMP certification examination. The PMP certification […]

86Strategy and The Storms of Chaos

Strategy and The Storms of Chaos

Aug 14, 2015

“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.”  Sun Tzu quotes (Chinese General and Author, b.500 BC) The world we live in is often chaotic and those who manage organizations may find it hard to forecast and understand the correct strategies for planning and budgeting. Because in […]

87Free Online Six Sigma Training

Free Online Six Sigma Training

Aug 14, 2015

Free Yellow Belt Training and Certification Hello I’m Craig Stevens President of Westbrook Stevens, LLC and www.e-WBS.com and I am excited about what we have to offer. Have you heard about Lean, Six Sigma, and/or Lean Six Sigma and wanted to be certified? Maybe you just want to understand what others are doing or talking about. […]

88Service Industry and Business Process Improvement

Service Industry and Business Process Improvement

Aug 11, 2015

When it comes to the Service Industry and Business Process Improvement the KISS Principle is Still King By Craig A. Stevens, PMP, LSS-MBB When I read about applying Lean Six Sigma to service environments it always brings back childhood memories of how I got to where I am today. I grew up in the hospitality […]

89PMI’s 2015 Continuing Certification Requirements (CCR) Program Updates

PMI’s 2015 Continuing Certification Requirements (CCR) Program Updates

Jul 18, 2015

Starting in July the PMI Nashville Chapter will provide a series of workshops and presentations to explain the 2015 Continuing Certification Requirements (CCR) Program changes and 2015 Certification Exam Updates for all local PMI members.       The Response Team will sponsor six 2015 one-hour support group sessions each from 5:30PM to 7:00PM. Proposed Meetings […]

90Maximizing our Competitiveness by Creating an Excellent Organizational Culture

Maximizing our Competitiveness by Creating an Excellent Organizational Culture

Jul 2, 2015

What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Now the bigger question is, how can we build an excellent organizational culture that will act as a catalyst […]

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