Archive

Understanding Benchmarks, Benchmarking, and Benchmarking Systems Presented By Craig A. Stevens, This one takes is a little longer to get started and you can go past the introduction which is longer than usual.   Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E11-WBSPodcast.com-Understanding-Benchmarks-Benchmarking-and-Benchmarking-Systems-fa7c   Welcome to the 11th episode of the WBSPodcast.com brought to you from […]

Excellent Customer Focus –  Interview with Dr. Keith Van Benthuysen From Embassy Dental In Brentwood Tennessee By Craig A. Stevens, Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E10-WBSPodcast.com-Excellent-Customer-Focus-with-Dr.-Van-at-Embassy-Dental-76f2   Welcome to the 10th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. […]

Drivers of Change Model and Understanding the Secondary Changes By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 3 — The Drivers of Change) Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E9-WBSPodcast.com-The-Drivers-of-Change-Understanding-Secondary-Changes-978b     Welcome to the 9th episode of the WBSPodcast.com brought to you from beautiful […]

Welcome to the 7th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/Protected-E7-WBSPodcast.com-The-3-Phases-of-Building-Excellent-Customer-Focus-21cc This episode is sponsored by: Westbrook Stevens, LLC – www.e-WBS.com – At Westbrook Stevens we are here to help you with all things change and […]

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 7 – 20171231 – Great Auto Repair and UT’s I&SE Operational Excellence Program Hosted by Craig A. Stevens Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E7-BrentwoodPodcast.com-Great-Auto-Repair-and-UTs-ISE-Operational-Excellence-Program-979b Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle […]

Welcome to the 6th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E6-WEBpodcast.com-Operational-Excellence-and-the-UTK-ISE-Center-of-Advanced-Systems-Research-and-Education-e8d5 This episode is sponsored by: Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. […]

Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, […]

Welcome to the 3rd episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, […]

A Systems Approach to Change Management and Its Relationship to Operational Excellence in Healthcare (and other Service Organizations) October 6th 2017 – Conference on Operational Excellence at the University of Tennessee Sponsored by the Industrial and Systems Engineering Program Craig A. Stevens, PMP, LSS-MBB, Scrum (PO/M/D/F)C, SCT, SAMC, President of Westbrook Stevens, Senior PM in […]