The Change Management Umbrella
A Systems Approach to Change Management and Its Relationship to Operational Excellence in Healthcare (and other Service Organizations) October 6th 2017 – Conference on Operational Excellence at the University of Tennessee Sponsored by the Industrial and Systems Engineering Program Craig A. Stevens, PMP, LSS-MBB, Scrum (PO/M/D/F)C, SCT, SAMC, President of Westbrook Stevens, Senior PM in […]
Building a Culture of Excellent Customer Focus
Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer […]
Building a Culture of Excellent Customer Focus
What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer focus is […]
Eligibility criteria for becoming a PMP
Go to this link to see how we might help you get your PMP Please note that the PMP certification is not domain specific. It is a generic Project Management training certification. Given below are the requirements for applying for the PMP Certification Exam: For a person having a baccalaureate or equivalent university degree, Minimum […]
PMI – PMP Prep Course Outline
Go to this link to see how we might help you get your PMP Link to Price and Sells Page PMP® Exam Prep: Course Overview The 4-Day PMP-Prep classroom course is structured with the goal of providing students exactly what they need to pass the PMP exam. Coursework is focused on the key topics and […]
Maximizing our Competitiveness by Creating an Excellent Organizational Culture
What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Now the bigger question is, how can we build an excellent organizational culture that will act as a catalyst […]
Improving Customers’ Experience
Building a Culture of Service One of the most rewarding programs we have is one of the simplest to implement and use. It is the Basic Customer Service training for front line staff. Read more by clicking on this link and notice the positive reviews https://www.e-wbs.com/home/customer-service. We can help you build a Culture of Service: […]
Medical Team Management (MTM) as a Risk Management Tool
Coming soon to Nashville PMI’s Healthcare Communities of Practice (CoP) Presents – Medical Team Management (MTM) as a Risk Management Tool Did you know that by some estimates, 95% of malpractice cases result from human error or negligence? Furthermore, 42% of malpractice cases can also be traced back to a “Failure to Communicate.” On the human […]
T.L1.5.W.010.1 – Basic PM for Change Part 1
Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going to be the essence of management training, operational excellence, and value added.” Why? The world is changing faster than ever before and Project Management is […]