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  • Home
    • Introductions
      • About Us
      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
      • Events
      • The Art of Craig A. Stevens
      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
    • Program Evaluation Office
    • CMO/PMO – Change Management/Project Management Office
    • Linked Management Models
    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
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  • Contact

Archive


Category Archive for "WBSPodcast"

11E2 WBSPodcast – System Approach to Change, Part 2 – 20171122

E2 WBSPodcast – System Approach to Change, Part 2 – 20171122

Nov 22, 2017

Welcome to the second episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com […]

12E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

Nov 17, 2017

Welcome to the very first episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC. – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts […]

13Building a Culture of Excellent Customer Focus

Building a Culture of Excellent Customer Focus

Sep 9, 2015

Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer […]

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