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  • Home
    • Introductions
      • About Us
      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
      • Events
      • The Art of Craig A. Stevens
      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
    • Program Evaluation Office
    • CMO/PMO – Change Management/Project Management Office
    • Linked Management Models
    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
    • WBSPodcast.com
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e-WBS Team Blog

Basic Project Management Workshop

By craigastevens@westbrookstevens.com | October 5, 2023 | Uncategorized |
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Mastering Change Management Workshops

Mastering Change Management Workshops

Workshop Abstract: Why change?  Mark Twain once said, “The only person who likes change is a baby with a wet diaper.” So why bother? First, change is going to happen with or without you.  Therefore, you either master change or become irrelevant.  Furthermore, to compete in today’s world we must turn change into a competitive advantage and make change management one of our strongest core competencies. “Mastering Excellent Strategic Change Management” is the goal. During this series of workshops, we will bring you through a journey of developing a systematic and repeatable process to master change within your organization. We...
By craigastevens@westbrookstevens.com | November 29, 2019 | Uncategorized |
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Mastering Change Management with the 6 Linked Management Models

Mastering Change Management with the 6 Linked Management Models

The University of Tennessee's Tickle College of Engineering, Center for Advanced Systems Research and Education presents Mastering Change Management, by Craig A. Stevens (PMP, LSS-MBB, S(D/M/PO)C, SAMC), President of Westbrook Stevens, LLC and Senior Project Manager – Applications at Ardent Health Services. Using the Six Linked Management Models (6LMM) to Compliment the Sawhney Model to Transform Operations and Enhance Employee Quality of Life Level 1: White Belt Workbook The Forgotten Phases of Change Management By Craig A. Stevens October 2019 The Leaders’ Roadmap for Selecting, Implementing, and Managing Change and Innovation in Chaotic Times. Workshop Abstract: Why change?  Mark Twain...
By craigastevens@westbrookstevens.com | October 18, 2019 | Uncategorized |
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E15 – BrentwoodPodcast.com – Working in Brentwood Tennessee with Dr. Van of Embassy Dental

E15 – BrentwoodPodcast.com – Working in Brentwood Tennessee with Dr. Van of Embassy Dental

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 15 – 20180327 – Living and Working in Brentwood Tennessee - Interview with Dr. Van of Embassy Dental in Brentwood Hosted by Craig A. Stevens   Go here for the Audio on the BrentwoodPodcast – www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E15-BrentwoodPodcast.com-Working-in-Brentwood-Tennessee-with-Dr.-Van-of-Embassy-Dental-2b19 Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode, Craig talks with Dr. Van of Embassy Dental about Brentwood Tennessee, his background, and the services of Embassy...
By craigastevens@westbrookstevens.com | March 27, 2018 | BrentwoodPodcast, FranklinPodcast, Middle Tennessee, Nashville Tennessee, Williamson County |
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E14 – FranklinPodcast.com – Interview with Jim Johns and Family of Affordable Professional Tree Service

E14 – FranklinPodcast.com – Interview with Jim Johns and Family of Affordable Professional Tree Service

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E14-FranklinPodcast.com-Interview-with-Jim-Johns-and-Family-of-Affordable-Professional-Tree-Service-5e85 Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back, just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will develop...
By craigastevens@westbrookstevens.com | March 17, 2018 | BrentwoodPodcast, FranklinPodcast |
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E11 – WBSPodcast.com – Understanding Benchmarks, Benchmarking, and Benchmarking Systems

E11 – WBSPodcast.com – Understanding Benchmarks, Benchmarking, and Benchmarking Systems

Understanding Benchmarks, Benchmarking, and Benchmarking Systems Presented By Craig A. Stevens, This one takes is a little longer to get started and you can go past the introduction which is longer than usual.   Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E11-WBSPodcast.com-Understanding-Benchmarks-Benchmarking-and-Benchmarking-Systems-fa7c   Welcome to the 11th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. Stevens.   Look for our online training in Excellent Customer Service. In this Episode, Craig explains Benchmarks, Benchmarking, and Benchmarking Systems and walks us through the different phases and steps involved...
By craigastevens@westbrookstevens.com | March 9, 2018 | Healthcare, Linked Management Models, Middle Tennessee, Nashville Tennessee, Strategy, Systems Thinking, University of Tennessee, Vanderbilt University, WBSPodcast |
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E13 – BrentwoodPodcast.com – Author, Song Writer, Entrepreneur Ann Jagger and Craig’s Stages

E13 – BrentwoodPodcast.com – Author, Song Writer, Entrepreneur Ann Jagger and Craig’s Stages

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 13 – 20170224 –  Author, Song Writer, Entrepreneur Ann Jagger and Craig's Stages that Children Act On Hosted by Craig A. Stevens Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E13-BrentwoodPodcast.com-Author-Song-Writer-Entrepreneur-Ann-Jagger-and-Craigs-Stages-07c9 Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode, Craig talks with Author, Song Writer, and Entrepreneur Ann Jagger about her newest projects to help our tweens and then he explains...
By craigastevens@westbrookstevens.com | February 24, 2018 | BrentwoodPodcast, FranklinPodcast, Middle Tennessee, Nashville Tennessee, Williamson County |
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E10 – WBSPodcast.com – Excellent Customer Focus with Dr. Van at Embassy Dental

E10 – WBSPodcast.com – Excellent Customer Focus with Dr. Van at Embassy Dental

Excellent Customer Focus -  Interview with Dr. Keith Van Benthuysen From Embassy Dental In Brentwood Tennessee By Craig A. Stevens, Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E10-WBSPodcast.com-Excellent-Customer-Focus-with-Dr.-Van-at-Embassy-Dental-76f2   Welcome to the 10th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. Stevens.   Look for our online training in Excellent Customer Service. In this Episode, Craig interviews Dr. Keith Van Benthuysen the primary dentist at Embassy Dental in Brentwood Tennessee about excellent customer focus and his practice. With these podcasts our goal is to teach Operational...
By craigastevens@westbrookstevens.com | February 15, 2018 | Customer Focus, Healthcare, Middle Tennessee, Nashville Tennessee, University of Tennessee, WBSPodcast, Williamson County |
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E12 – FranklinPodcast.com – Interview with Michael Phillips – Local Vet, Art Supporter, and Politician

E12 – FranklinPodcast.com – Interview with Michael Phillips – Local Vet, Art Supporter, and Politician

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E12-FranklinPodcast.com-Interview-with-Michael-Phillips-Local-Vet-Art-Supporter-and-Politician-a47d Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back, just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will develop...
By craigastevens@westbrookstevens.com | February 10, 2018 | BrentwoodPodcast, FranklinPodcast |
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E11 – BrentwoodPodcast.com – Author Karen Trotter Elley and Her Sidekick Michael Elley

E11 – BrentwoodPodcast.com – Author Karen Trotter Elley and Her Sidekick Michael Elley

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 11 – 20170204 – With Author, Karen Trotter Elley and Her Sidekick, Michael Elley Hosted by Craig A. Stevens     Humorist Karen Trotter Elley explores socksual attractions Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E11-BrentwoodPodcast.com-Author-Karen-Trotter-Elley-and-Her-Sidekick-Michael-Elley-af1a Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode Craig talks with Author Karen Trotter Elley and her sidekick and husband Michael Elley about Karen's...
By craigastevens@westbrookstevens.com | January 30, 2018 | BrentwoodPodcast, FranklinPodcast, Music, Nashville Tennessee, Williamson County |
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