e-WBS Team Blog – Page 10 – www.e-WBS.com (Westbrook Stevens, LLC)

Improving the Paitents’ Experience

Building a Culture of Service One of the most rewarding programs we have is one of the simplest to implement and use. It is the Basic Customer Service training for front line staff. Read more by clicking on this link and notice the positive reviews http://e-wbs.com/home/customer-service. We can help you build a Culture of Service: Understand the Leaders’ Role Understand Culture Focus on the Customers We can also help you sustain Excellent Service Short Monthly Reminders and Training Designed to fit staff’s availability and needs Here is a Link to some Staff Comments Helping Practices! Supported over 800 practices with...

By craigastevens@westbrookstevens.com | July 1, 2015 | Uncategorized |

Improving Customers’ Experience

By craigastevens@westbrookstevens.com | July 1, 2015 | News |

Medical Team Management (MTM) as a Risk Management Tool

Coming soon to Nashville PMI’s Healthcare Communities of Practice (CoP) Presents - Medical Team Management (MTM) as a Risk Management Tool Did you know that by some estimates, 95% of malpractice cases result from human error or negligence? Furthermore, 42% of malpractice cases can also be traced back to a “Failure to Communicate.” On the human side these are personal tragedies for everyone involved and on the business side, maybe the difference between profit and bankruptcy. The “art” and “science” of how to avoid these problems can be found in the discipline of Medical Team Management (MTM). MTM has its roots...

By craigastevens@westbrookstevens.com | June 30, 2015 | News |

T.L1.3.W-010 – Part 1 – Introducing Customer Focus – 20150420

This is the first video in a series of videos related to building an excellent culture of service for the healthcare industry. Building Excellent Customer/Patient Experience - Customer and/or Patient Experience has become the newest approach to good old customer service. Within HealthCare, often we forget that “Care” is the name of the game. It extends deeper than providing health advice and procedures, it is the relationship building part that ultimately drives demand for our service. Care leads to a viable business and the “R” word “Revenue.” During this workshop, Craig will introduce and show you how to build a...

By craigastevens@westbrookstevens.com | May 19, 2015 | Uncategorized |

T.L1.A3.1.010 Customer Focus – EX Summary – 20150513

This is the Orientation to the Available Westbrook Stevens Training Program on Building Excellent Customer/Patient Experience - Customer and/or Patient Experience has become the newest approach to good old customer service. Within Healthcare, often we forget that “Care” is the name of the game. It extends deeper than providing health advice and procedures, it is the relationship building part that ultimately drives demand for our service. Care leads to a viable business and the “R” word “Revenue.” During this workshop, Craig will introduce and show you how to build a culture of excellent customer service based on the Three Phases...

By craigastevens@westbrookstevens.com | April 6, 2014 | Updates, Video |

T.L1.5.W.010.1 – Basic PM for Change Part 1

Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going to be the essence of management training, operational excellence, and value added.” Why? The world is changing faster than ever before and Project Management is the key tool for implementing a change. During this presentation, will gain insight into this world and learn how managing changes require a basic knowledge of Project Management. We will leave with a template we can use for managing projects and a mentor to call...

By craigastevens@westbrookstevens.com | March 31, 2014 | News, Updates |

T.L1.5.W.010.2 – Basic PM for Change Part 2

Part 2 is all about Making the Right Decisions – Being Effective. The Basics of Project Management for Excellent Change Management - Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going to be the essence of management training, operational excellence, and value added.” Why? The world is changing faster than ever before and Project Management is the key tool for implementing a change. During this presentation, will gain insight into this world and learn how managing changes require a...

By craigastevens@westbrookstevens.com | March 27, 2014 | Updates, Video |