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  • Home
    • Introductions
      • About Us
      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
      • Events
      • The Art of Craig A. Stevens
      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
    • Program Evaluation Office
    • CMO/PMO – Change Management/Project Management Office
    • Linked Management Models
    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
    • WBSPodcast.com
  • Contact

e-WBS Team Blog

E9 – WBSPodcast.com – The Drivers of Change – Understanding Secondary Changes

E9 – WBSPodcast.com – The Drivers of Change – Understanding Secondary Changes

Drivers of Change Model and Understanding the Secondary Changes By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 3 — The Drivers of Change) Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E9-WBSPodcast.com-The-Drivers-of-Change-Understanding-Secondary-Changes-978b     Welcome to the 9th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. Stevens.     In this Episode Craig shares the Third Model of the Linked Management Models. The Drivers of Change Model is a systems approach to help organizations plan for the secondary...
By craigastevens@westbrookstevens.com | January 27, 2018 | Change, Healthcare, Linked Management Models, Project Management, Strategy, Systems Thinking, University of Tennessee, WBSPodcast |
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E10 – FranklinPodcast.com – The Big East Fork Retreat Near Leiper’s Fork

E10 – FranklinPodcast.com – The Big East Fork Retreat Near Leiper’s Fork

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E10-FranklinPodcast.com-The-Big-East-Fork-Retreat-Near-Leipers-Fork-05a2 Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will develop...
By craigastevens@westbrookstevens.com | January 20, 2018 | BrentwoodPodcast, FranklinPodcast, Middle Tennessee, Nashville Tennessee, Williamson County |
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E9- BrentwoodPodcast.com – Men in Training

E9- BrentwoodPodcast.com – Men in Training

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 9 – 20170115 – Men in Training at Brentwood Baptist Church Hosted by Craig A. Stevens   Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E9-BrentwoodPodcast.com-Men-in-Training-at-the-Brentwood-Baptist-Church-46cf Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode Craig talks with Tom Shepherd about the Men in Training program at Brentwood Baptist Church and the calendar of events in the Brentwood area. Join us...
By craigastevens@westbrookstevens.com | January 15, 2018 | BrentwoodPodcast, FranklinPodcast |
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E8 – WBSPodcast.com – Strategy and Thriving in “The Storms of Chaos”

E8 – WBSPodcast.com – Strategy and Thriving in “The Storms of Chaos”

E8 - WBSPodcast.com - Strategy and Thriving in “The Storms of Chaos" By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 2 -- The Storms of Chaos) “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tzu quotes (Chinese General and Author, b.500 BC) Welcome to the 8th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader - Craig A. Stevens. In this Episode Craig will share the Second Model of the Linked Management...
By craigastevens@westbrookstevens.com | January 12, 2018 | Change, Linked Management Models, Strategy, WBSPodcast |
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E8 – FranklinPodcast.com – Civil Air Patrol STEM Program and Craig’s Flags

E8 – FranklinPodcast.com – Civil Air Patrol STEM Program and Craig’s Flags

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E8-FranklinPodcast.com-Civil-Air-Patrol-STEM-Program-and-Craigs-Flags-e008 Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will develop...
By craigastevens@westbrookstevens.com | January 7, 2018 | Art, BrentwoodPodcast, Civil Air Patrol, FranklinPodcast |
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E7 – WBSPodcast.com – Building Excellent Customer Focus

E7 – WBSPodcast.com – Building Excellent Customer Focus

Welcome to the 7th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/Protected-E7-WBSPodcast.com-The-3-Phases-of-Building-Excellent-Customer-Focus-21cc This episode is sponsored by: Westbrook Stevens, LLC – www.e-WBS.com - At Westbrook Stevens we are here to help you with all things change and continuous improvement. The University of Tennessee’s (UT) Industrial and Systems Engineering (I&SE) Department’s Center for Advanced Systems Research and Education (CASRE). Also by www.CraigAStevens.com. Checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode,...
By craigastevens@westbrookstevens.com | January 4, 2018 | Customer Focus, Healthcare, WBSPodcast |
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E7 – BrentwoodPodcast.com – Great Auto Repair and UT’s I&SE Operational Excellence Program

E7 – BrentwoodPodcast.com – Great Auto Repair and UT’s I&SE Operational Excellence Program

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 7 – 20171231 – Great Auto Repair and UT's I&SE Operational Excellence Program Hosted by Craig A. Stevens Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E7-BrentwoodPodcast.com-Great-Auto-Repair-and-UTs-ISE-Operational-Excellence-Program-979b Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. The picture is of Craig helping 500 elementary students to paint their mascot at Mountain View Elementary School. The painting hangs in the school. In this episode Craig...
By craigastevens@westbrookstevens.com | December 31, 2017 | BrentwoodPodcast, FranklinPodcast, Healthcare, University of Tennessee |
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E6 – WBSpodcast.com – Operational Excellence with The UTK’s I&SE

E6 – WBSpodcast.com – Operational Excellence with The UTK’s I&SE

Welcome to the 6th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E6-WEBpodcast.com-Operational-Excellence-and-the-UTK-ISE-Center-of-Advanced-Systems-Research-and-Education-e8d5 This episode is sponsored by: Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. The University of Tennessee's (UT) Industrial and Systems Engineering (I&SE) Department's Center for Advanced Systems Research and Education (CASRE). Also by www.CraigAStevens.com. Checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Dr. Rupy...
By craigastevens@westbrookstevens.com | December 29, 2017 | Healthcare, Project Management, Systems Thinking, University of Tennessee, WBSPodcast |
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E6 – FranklinPodcast.com – Christmas Eve Story and Interview with Barry Westbrook

E6 – FranklinPodcast.com – Christmas Eve Story and Interview with Barry Westbrook

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens   For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E6-FranklinPodcast.com-Christmas-Eve-Story-and-Interview-with-Barry-Westbrook-f25a#.WkBncxWyP8k Our goal is to help you build a sense of community in the Franklin area by bringing to you interesting people, stories, businesses, places, and things from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will...
By craigastevens@westbrookstevens.com | December 24, 2017 | BrentwoodPodcast, FranklinPodcast |
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E5 WBSPodcast – Building a Culture of Excellent Customer Focus

E5 WBSPodcast – Building a Culture of Excellent Customer Focus

Welcome to the 5th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through part of his presentation "Building a Culture of Excellent Customer Focus," presented to TradeBank in Chattanooga Tennessee and his interview with Greg Brown of the Ford Lincoln of...
By craigastevens@westbrookstevens.com | December 23, 2017 | Change, Customer Focus, WBSPodcast |
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