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  • Home
    • Introductions
      • About Us
      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
      • Events
      • The Art of Craig A. Stevens
      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
    • Program Evaluation Office
    • CMO/PMO – Change Management/Project Management Office
    • Linked Management Models
    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
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e-WBS Team Blog

E5 – BrentwoodPodcast.com – Customer Service Experience At Ford Lincoln of Franklin

E5 – BrentwoodPodcast.com – Customer Service Experience At Ford Lincoln of Franklin

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 5 – 20171215 – Customer Service Experience At Ford Lincoln of Franklin Hosted by Craig A. Stevens Our goal is to bring you interesting people, stories, business, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode Craig interviews Greg Brown (Past Owner of Ford Lincoln of Franklin) and walks us through the calendar of events in the Brentwood area. Join us as we help you build your place in the community of...
By craigastevens@westbrookstevens.com | December 15, 2017 | BrentwoodPodcast, FranklinPodcast |
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E4 – FranklinPodcast.com – Eastern Music in Middle Tennessee

E4 – FranklinPodcast.com – Eastern Music in Middle Tennessee

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E4-FranklinPodcast.com-Eastern-Music-in-Middle-Tennessee--c587 Our goal is to bring you interesting people, stories, business, places, and thinks from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will develop their own identity. During this podcast we are starting to find our...
By craigastevens@westbrookstevens.com | December 9, 2017 | Art, FranklinPodcast, Music |
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E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124

E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124

Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 4 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity...
By craigastevens@westbrookstevens.com | November 24, 2017 | Change, Healthcare, Project Management, Systems Thinking, WBSPodcast |
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E3 WBSPodcast – System Approach to Change, Part 3 – 20171122

E3 WBSPodcast – System Approach to Change, Part 3 – 20171122

Welcome to the 3rd episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 3 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity...
By craigastevens@westbrookstevens.com | November 22, 2017 | Change, Healthcare, Project Management, Systems Thinking, WBSPodcast |
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E2 WBSPodcast – System Approach to Change, Part 2  – 20171122

E2 WBSPodcast – System Approach to Change, Part 2 – 20171122

Welcome to the second episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 2 of his presentation, "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity improvement program. Craig presented it at...
By craigastevens@westbrookstevens.com | November 22, 2017 | Change, Project Management, Systems Thinking, WBSPodcast |
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E3 – The BrentwoodPodcast.com – Links to Events

E3 – The BrentwoodPodcast.com – Links to Events

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 3 – 20171120 – Links to Local Events Calendars Hosted by Craig A. Stevens – Reach him at CraigAStevens@BrentwoodPodcast.com Our goal is to bring you interesting people, stories, business, places, and thinks from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode Craig explains the links we use to find the calendar of events in the Brentwood area. Join us as we help you build your place in the community of Brentwood Tennessee. Go here for...
By craigastevens@westbrookstevens.com | November 21, 2017 | BrentwoodPodcast, FranklinPodcast |
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E2 – The FranklinPodcast.com – Links to Events

E2 – The FranklinPodcast.com – Links to Events

Welcome to the Franklin Podcast at www.FranklinPodcast.com Episode 2 - 20171120 - Links to Local Events Calendars Hosted by Craig A. Stevens – Reach him at CraigAStevens@FranklinPodcast.com Our goal is to bring you interesting people, stories, business, places, and thinks from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. During our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com we will post them both together. Later they will develop their own identity. During...
By craigastevens@westbrookstevens.com | November 20, 2017 | FranklinPodcast |
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E1 – The FranklinPodcast.com and the BrentwoodPodcast.com – 20171112

E1 – The FranklinPodcast.com and the BrentwoodPodcast.com – 20171112

Combination of the Franklin and Brentwood Podcasts - Episode 1 www.FranklinPodcast.com and www.BrentwoodPodcast.com Show Notes for the Week of 11/12/2017 CraigAStevens@FranklinPodcast.com You can hear the audio of this podcast by going to - http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E1-Introduction-to-the-FranklinPodcasts.com-and-the-BrentwoodPodcast.com-5632 Join our host Artist, Management Consultant, Author, and Speaker Craig A. Stevens as he shares his love for Tennessee and the Brentwood Tennessee Community. Our goal is to bring you interesting people, stories, business, places, and “things” from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community, relationships, and a place where you can share your ideas and learn from others. This is the first...
By craigastevens@westbrookstevens.com | November 19, 2017 | Art, BrentwoodPodcast, FranklinPodcast |
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E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

Welcome to the very first episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC. - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 1 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity improvement program. Craig presented...
By craigastevens@westbrookstevens.com | November 17, 2017 | WBSPodcast |
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1st Industry Symposium – Accelerating Operational Excellence

1st Industry Symposium – Accelerating Operational Excellence

By craigastevens@westbrookstevens.com | September 5, 2017 | Change, Healthcare, News, Systems Thinking |
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