A Systems Approach to Change Management and Its Relationship to Operational Excellence in Healthcare (and other Service Organizations) October 6th 2017 - Conference on Operational Excellence at the University of Tennessee Sponsored by the Industrial and Systems Engineering Program Craig A. Stevens, PMP, LSS-MBB, Scrum (PO/M/D/F)C, SCT, SAMC, President of Westbrook Stevens, Senior PM in the PMO at Ardent Healthcare, U.S.A.F Auxiliary CAP Captain, Artist, Author Abstract: Craig will talk about The Change Management (CM) Umbrella and how it represents a systems approach to change management. Craig designed the CM Umbrella to show the many folds of a Change Management...