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  • Home
    • Introductions
      • About Us
      • Supporting Exciting Disrupting Technologies
      • Team Members
      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
    • Products and Materials
      • Events
      • The Art of Craig A. Stevens
      • Tools, Templates, Materials, and Products
    • Site Membership
      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
  • Training and Facilitation
    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
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    • CMO/PMO – Change Management/Project Management Office
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    • Tools, Templates, Materials, and Products
  • e-WBS Team Blog
    • BrentwoodPodcast.com
    • FranklinPodcast.com
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e-WBS Team Blog

Practicing the Three Phases of Improvement! – The Problem Solving Phase 2

Practicing the Three Phases of Improvement! – The Problem Solving Phase 2

How can we practice improvement? As explained in our first post “Practicing the Three Phases of Improvement!“, a Process Improvement Exercise has three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. Later we explained two steps required in the Assessment Phase ("The Assessment, Phase 1/Step 1: Collecting Data,” and "The Assessment, Phase 1/Step 2: Analyzing Data"). We devote this article to the Problem Solving Phase. During our PI Assessment Phase, we do not focus on solving problems. We only focus on finding ways to improve our processes and systems by uncovering problems (planting Red Flags) and/or...
By craigastevens@westbrookstevens.com | March 4, 2016 | Lipscomb and e-WBS Training |
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Practicing the Three Phases of Improvement! – The Assessment, Phase 1/Step 2: Analyzing Data

Practicing the Three Phases of Improvement! – The Assessment, Phase 1/Step 2: Analyzing Data

How can we practice improvement? As explained in our first post “Practicing the Three Phases of Improvement!“, a Process Improvement Exercise has three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. Furthermore, as explained in our last post "Practicing the Three Phases of Improvement! – The Assessment, Phase 1/Step 1: Collecting Data," the Assessment Phase has two steps, Collecting Data and Analyzing Data. We devote this article to the “Analyzing Data” part of the Assessment Phase. The goal of this step is to analyze the appropriate and useful information gathered during the earlier...
By craigastevens@westbrookstevens.com | March 2, 2016 | Lipscomb and e-WBS Training |
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Practicing the Three Phases of Improvement! – The Assessment, Phase 1/Step 1: Collecting Data

Practicing the Three Phases of Improvement! – The Assessment, Phase 1/Step 1: Collecting Data

How can we practice improvement! As explained in the earlier post "Practicing the Three Phases of Improvement!", a Process Improvement Exercise has three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. The Assessment phase has two steps, Collecting Data and Analyzing Data. We devote this article to the “Collecting Data” part of the Assessment Phase. The goal of this step is to find the appropriate and useful information to analyze. Focus on Good Data - Mark Twain made a good point when he said, “The most interesting information comes from children, for...
By craigastevens@westbrookstevens.com | February 29, 2016 | Lipscomb and e-WBS Training |
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Practicing the Three Phases of Improvement!

Practicing the Three Phases of Improvement!

How can we practice improvement! In the words of Dr. Deming, “A bad system will beat a good person every time.” Therefore, we owe it to our customers, patients, teammates, and staff to improve our processes continuously. Think of a Process Improvement Exercise as having three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. The Assessment Phase – During the assessment phase, the goal is to find both good processes to highlight and bad processes to improve. One can think of the Assessment Phase as planting red and green flags. The red...
By craigastevens@westbrookstevens.com | February 27, 2016 | Lipscomb and e-WBS Training |
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1st World Hunger Team Attic Project Video

1st World Hunger Team Attic Project Video

This is our attic project designed to grow food in a harsh environment. Please watch the video and go to www.WorldHungerTeam.com to learn more. We use recycled materials to build greenhouses to grow food using simple hydroponics to feed the hungry. Our mission is to: Solve world hunger in our lifetime. Using recycled materials to build greenhouses. Growing organic food with simple hydroponics. So people of all ages and skill sets can share in a unified mission. Through their church, school or community center. Bringing fresh vegetables and fruits directly to the people. So EVERYONE gets the healthy food they need...
By craigastevens@westbrookstevens.com | February 16, 2016 | World Hunger Team |
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Lean Six Sigma – Continuous Training on Campus At Lipscomb University

Lean Six Sigma – Continuous Training on Campus At Lipscomb University

Westbrook Stevens, LLC has teamed with the RGP Nashville Office, Lipscomb University’s College of Computing and Technology, and VMEdu’s 6Sigmastudy to offer ongoing Lean Six Sigma Training in 2016. Come join us and earn your Lean Six Sigma and Six Sigma Belts. We will meet half days on Fridays from 2:00 PM CST to 6:00 PM CST on the Lipscomb University campus in the College of Computing and Technology. During these interactive workshops, you can earn a bunch of Lean Six Sigma and Six Sigma belts.   On Campus at Lipscomb University: Starting on Friday February 26 2016 - Quality-Friday-Half-days workshops from 2:00 PM to 6:00 PM....
By craigastevens@westbrookstevens.com | February 9, 2016 | Lipscomb and e-WBS Training |
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Presenting PMP Workshops

Presenting PMP Workshops

Westbrook Stevens, LLC has teamed with the RGP Nashville Office, Lipscomb University's College of Computing and Technology, and VMEdu's PMstudy to offer several 4-day PMP/CAPM bootcamps in 2016. Come join us for one of the PMP/CAPM Prep Workshops and earn the 35 contact hours required by the PMP application. You get great facilitators, access to great online tools, training videos, and practice test  Let us help you and your organization obtain your PMP goals. Which of these bootcamps will you attend? To Register Click on Links Below   PMP Workshop Location and Dates: On Campus at Austin Peay State University Tuesday March 8 to...
By craigastevens@westbrookstevens.com | February 5, 2016 | Lipscomb and e-WBS Training |
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World Hunger Team – Food Production Attic – Post 1

World Hunger Team – Food Production Attic – Post 1

Hello I am Craig Stevens, Chief Science Officer for The World Hunger Team (WHT). The WHT is working to provide solutions for organizations helping hungry people. Here are some details from the WHT website http://www.worldhungerteam.com/en/: How great is the need?  According to the website for Heifer International, a hunger relief organization based in Little Rock, AR: • More than 500 million people are living in "absolute poverty" and more than 15 million children die of hunger every year. • The World Health Organization estimates that one-third of the population is underfed and another third is starving. • In the United...
By craigastevens@westbrookstevens.com | January 13, 2016 | World Hunger Team |
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Palette Flag (11×13 Oil, Canvas, Palette Knife)

Palette Flag (11×13 Oil, Canvas, Palette Knife)

This is an original painting by Craig A. Stevens. Craig uses smaller canvases as a palette while painting larger more elaborate brushed paintings. He then spreads the paint using palette knives. This 11x13 inch oil on canvas painting was the palette for a Stage-scape. It shows a bright waving flag. If you would like to have one like this, let us know.
By craigastevens@westbrookstevens.com | December 9, 2015 | Uncategorized |
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Web Analytics Professional

Web Analytics Professional

Westbrook Stevens, LLC has teamed with VMEdu to bring you this program, contact us for discounts. Overview Web analytics involve the collection, measurement, and analysis of web data to understand the impact of digital marketing activities on customers and potential customers. SMStudy Certified Web Analytics Professional course is tailored to introduce marketing specialists or enthusiasts to the world of website analytics and how data backed decision making leads to marked improvements in their customer’s online interaction with a brand. Candidates will be awarded the Certified Web Analytics Professional certification by SMstudy after passing the certification exam. Certification Prerequisites Target Audience Cost...
By craigastevens@westbrookstevens.com | October 9, 2015 | Selling/Marketing Training |
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