How can we practice improvement! In the words of Dr. Deming, “A bad system will beat a good person every time.” Therefore, we owe it to our customers, patients, teammates, and staff to improve our processes continuously. Think of a Process Improvement Exercise as having three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. The Assessment Phase – During the assessment phase, the goal is to find both good processes to highlight and bad processes to improve. One can think of the Assessment Phase as planting red and green flags. The red...