Building a Culture of Excellent Customer Focus
Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer focus is way we bring value to the customers and the way we demonstrate how valuable the customers are to our organization. Falling or stagnate revenue is one of the symptoms of a poor customer focus. Now the bigger question is, how can we build...
High Crimes and Misdemeanors
High Crimes and Misdemeanors is a 48 by 40 inch acrylic on canvas painting of the shredded America battle flag. The painting is the second painting of a series of three, each painting representing one of three stages in our country. On this flag, words and concepts of division are written with the blood red threads of the tattered stripes (some are Biblical warnings). This flag represents where we are now, actively dividing ourselves into tribes. Not all division is bad. Although, we should segregate lies from truth and good from evil, we should not divide ourselves from each other,...
Our Civil Rights – Tennessee NRA Print of the Year for 2014
Our Civil Rights Our Civil Rights is the 2014 Tennessee NRA Print of the Year. The original is a 48 by 40 inch acrylic on canvas painting of an America flag waving from a strong flag pole anchored in concrete with the Bill of Rights written into the background. The painting is the first painting of three in a series. Each painting represents one of three stages in our country. This flag represents where we were when I was a child. Our Civil Rights as our founding fathers explained, are granted not by government but by God and the United...
Heritage
Artist Craig A. Stevens Title – Heritage Acrylic on Canvas Board I painted this painting for my daughter to help her during a school project. As I was painting, I thought of our rich Christian heritage. “It is the duty of all nations to acknowledge the providence of Almighty God, to obey His will, to be grateful for His benefits, and humbly to implore His protection and favor.” George Washington. However, at the same time, I also was troubled, as I thought of how we have failed both our forefathers as well as our posterity. I thought about how we...
Friendship Church
Artist Craig A. Stevens Title – Friendship Church This is a 24”X48” Acrylic on Canvas This painting is being featured at the Brentwood Baptist Gallery until the end of November 2015. It is an Impressionistic Painting that was the cover of the Second Love Letters from God Book. Theresa Heflin the author of the book would spend time reading the Bible, then go for a walk, and meditate on God’s word. After her walk, she would write down what she felt God was saying to her. Weeks after she started doing this she found what looked like a series of “Love...
Building a Culture of Excellent Customer Focus
What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer focus is the way we bring value to the customers and the way we demonstrate how valuable the customers are to our organization. Falling or stagnate revenue is one of the symptoms of a poor customer focus. Now the bigger question is, how can we build an...
Montelle’s View
Craig A. Stevens Title – Montelle’s View Mixed Media on Canvas Montelle’s view tells a story. The setting is Christ Church off Old Hickory near Nippers Corner in Nashville Tennessee. Montelle, Pastor Hardwick’s wife always sat at the top of the left descending balcony. Montelle, always surrounded by family and old friends, watched over her husband as he preached. Her husband Pastor Hardwick, lead the church choir in old time hymns, made the congregation roll in laughter, challenged them to improve, or consoled them in times of mourning. Montelle and the Pastor met as teenagers and have been in love...
Nashville Nights
Artist: Craig A. Stevens Title – Nashville Nights Oil on Canvas, Palette Knife As the world gets darker people are drawn to the light. As during the day, evening/dusk, and then night, the smallest light becomes more apparent. Likewise, Christians will be more noticeable as things get darker. Christ’s light has to shine into darkness to give people an alternative to the darkness. This is the meaning of life for Christians. It is one of the requirements in fulfilling our God given mission and destiny! This painting also represents a turning point in my life. Growing up, I always wanted...