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Welcome to the WBS Podcast at www.WBSPodcast.com
Hosted by Craig A. Stevens – Reach him CraigAStevens@WBSPodcast.com
Our goal is to bring you interesting people, stories about operational excellence, tools and techniques of continuous improvement, and ideas you can use to help make your organization more excellent. Let’s build a relationship where you can share your ideas and learn from others.
Join our host Craig A. Stevens as he shares his years of experience in Change Management, Continuous Improvement, Program/Project Management, and Strategy as well as the many models and tools he developed to simplify complicated business concepts.
In many of our podcast, we are happy to showcase The University of Tennessee (UT) – Tickle College of Engineering – Industrial and Systems Engineering (I&SE) Department’s – Center for Advanced Systems Research and Education (CASRE).
Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com).
Go here for the complete listing of the audio podcast of WBSPodcast.com: http://www.podcasts.com/wbspodcast.com-4f6424e62
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E10 – WBSPodcast.com – Excellent Customer Focus with Dr. Van at Embassy Dental
Excellent Customer Focus - Interview with Dr. Keith Van Benthuysen From Embassy Dental In Brentwood Tennessee By Craig A. Stevens, Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E10-WBSPodcast.com-Excellent-Customer-Focus-with-Dr.-Van-at-Embassy-Dental-76f2 Welcome to the 10th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. Stevens. Look for our online training in Excellent Customer Service. In this Episode, Craig interviews Dr. Keith Van Benthuysen the primary dentist at Embassy Dental in Brentwood Tennessee about excellent customer focus and his practice. With these podcasts our goal is to teach Operational...
E9 – WBSPodcast.com – The Drivers of Change – Understanding Secondary Changes
Drivers of Change Model and Understanding the Secondary Changes By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 3 — The Drivers of Change) Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E9-WBSPodcast.com-The-Drivers-of-Change-Understanding-Secondary-Changes-978b Welcome to the 9th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. Stevens. In this Episode Craig shares the Third Model of the Linked Management Models. The Drivers of Change Model is a systems approach to help organizations plan for the secondary...
E8 – WBSPodcast.com – Strategy and Thriving in “The Storms of Chaos”
E8 - WBSPodcast.com - Strategy and Thriving in “The Storms of Chaos" By Craig A. Stevens, © 2002 (Based on the model in the book Geronimo Stone, Book 2 -- The Storms of Chaos) “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Sun Tzu quotes (Chinese General and Author, b.500 BC) Welcome to the 8th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader - Craig A. Stevens. In this Episode Craig will share the Second Model of the Linked Management...
E7 – WBSPodcast.com – Building Excellent Customer Focus
Welcome to the 7th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/Protected-E7-WBSPodcast.com-The-3-Phases-of-Building-Excellent-Customer-Focus-21cc This episode is sponsored by: Westbrook Stevens, LLC – www.e-WBS.com - At Westbrook Stevens we are here to help you with all things change and continuous improvement. The University of Tennessee’s (UT) Industrial and Systems Engineering (I&SE) Department’s Center for Advanced Systems Research and Education (CASRE). Also by www.CraigAStevens.com. Checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode,...
E6 – WBSpodcast.com – Operational Excellence with The UTK’s I&SE
Welcome to the 6th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E6-WEBpodcast.com-Operational-Excellence-and-the-UTK-ISE-Center-of-Advanced-Systems-Research-and-Education-e8d5 This episode is sponsored by: Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. The University of Tennessee's (UT) Industrial and Systems Engineering (I&SE) Department's Center for Advanced Systems Research and Education (CASRE). Also by www.CraigAStevens.com. Checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Dr. Rupy...
E5 WBSPodcast – Building a Culture of Excellent Customer Focus
Welcome to the 5th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through part of his presentation "Building a Culture of Excellent Customer Focus," presented to TradeBank in Chattanooga Tennessee and his interview with Greg Brown of the Ford Lincoln of...
E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124
Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 4 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity...
E3 WBSPodcast – System Approach to Change, Part 3 – 20171122
Welcome to the 3rd episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 3 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity...