WBSPodcast.com

Our goal is to bring you interesting people, stories about operational excellence, tools and techniques of continuous improvement, and ideas you can use to help make your organization more excellent. Let’s build a relationship where you can share your ideas and learn from others.

Join our host Craig A. Stevens as he shares his years of experience in Change Management, Continuous Improvement, Program/Project Management, and Strategy as well as the many models and tools he developed to simplify complicated business concepts.

In many of our podcast, we are happy to showcase The University of Tennessee (UT) – Tickle College of Engineering – Industrial and Systems Engineering (I&SE) Department’s – Center for Advanced Systems Research and Education (CASRE).

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Lean Six Sigma – Continuous Training on Campus At Lipscomb University

Westbrook Stevens, LLC has teamed with the RGP Nashville Office, Lipscomb University’s College of Computing and Technology, and VMEdu’s 6Sigmastudy to offer ongoing Lean Six Sigma Training in 2016. Come join us and earn your Lean Six Sigma and Six Sigma Belts. We will meet half days on Fridays from 2:00 PM CST to 6:00 PM CST on the Lipscomb University campus in the College of Computing and Technology. During these interactive workshops, you can earn a bunch of Lean Six Sigma and Six Sigma belts. On Campus at Lipscomb University: Starting on Friday February 26 2016 - Quality-Friday-Half-days workshops from 2:00 PM to 6:00 PM....

By craigastevens@westbrookstevens.com | February 9, 2016 | Lipscomb and e-WBS Training |

Presenting PMP Workshops

Westbrook Stevens, LLC has teamed with the RGP Nashville Office, Lipscomb University's College of Computing and Technology, and VMEdu's PMstudy to offer several 4-day PMP/CAPM bootcamps in 2016. Come join us for one of the PMP/CAPM Prep Workshops and earn the 35 contact hours required by the PMP application. You get great facilitators, access to great online tools, training videos, and practice test Let us help you and your organization obtain your PMP goals. Which of these bootcamps will you attend? To Register Click on Links Below PMP Workshop Location and Dates: On Campus at Austin Peay State University Tuesday March 8 to...

By craigastevens@westbrookstevens.com | February 5, 2016 | Lipscomb and e-WBS Training |

Building a Culture of Excellent Customer Focus

Abstract: What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Furthermore, it is important to know that our Organizational Culture always leads to our customer focus. Customer focus is way we bring value to the customers and the way we demonstrate how valuable the customers are to our organization. Falling or stagnate revenue is one of the symptoms of a poor customer focus. Now the bigger question is, how can we build...

By craigastevens@westbrookstevens.com | September 9, 2015 | Change, News, WBSPodcast |

Audio and Video Podcasts on Operational Excellence with Craig A. Stevens

Lean Six Sigma – Continuous Training on Campus At Lipscomb University

Presenting PMP Workshops

Building a Culture of Excellent Customer Focus