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E10 – WBSPodcast.com – Excellent Customer Focus with Dr. Van at Embassy Dental

E10 – WBSPodcast.com – Excellent Customer Focus with Dr. Van at Embassy Dental

Feb 15, 2018 | Posted by craigastevens@westbrookstevens.com | Customer Focus, Healthcare, Middle Tennessee, Nashville Tennessee, University of Tennessee, WBSPodcast, Williamson County |

Excellent Customer Focus –  Interview with Dr. Keith Van Benthuysen From Embassy Dental In Brentwood Tennessee
By Craig A. Stevens,

Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E10-WBSPodcast.com-Excellent-Customer-Focus-with-Dr.-Van-at-Embassy-Dental-76f2

 

Welcome to the 10th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee with your Operational Excellence Coach and Cheer Leader – Craig A. Stevens.

 

Look for our online training in Excellent Customer Service.

In this Episode, Craig interviews Dr. Keith Van Benthuysen the primary dentist at Embassy Dental in Brentwood Tennessee about excellent customer focus and his practice.

With these podcasts our goal is to teach Operational Excellence to help make our companies more competitive, our leadership more effective, our workers more efficient, and our lives less stressful and more fun.

This episode is sponsored by:

  1. Embassy Dental of Brentwood by giving us access to Dr. Keith Van Benthuysen – http://embassydental.com/new-patient-special/?gclid=Cj0KCQiA_JTUBRD4ARIsAL7_VeXJfbwerttVZy3829QVGGLwGlJidzyuCe0Oumg4i0XlwgSIW3KHmWcaAkJTEALw_wcB.
  2. Westbrook Stevens, LLC – www.e-WBS.com – At Westbrook Stevens, we are here to help you with all things change and continuous improvement.
  3. The University of Tennessee’s (UT) Industrial and Systems Engineering (I&SE) Department’s Center for Advanced Systems Research and Education (CASRE).
  4. Also check out Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com).

Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E10-WBSPodcast.com-Excellent-Customer-Focus-with-Dr.-Van-at-Embassy-Dental-76f2

Tags: Brentwood TennesseeCraig A. StevensCustomer ServiceDentistDr. Keith Van BenthuysenEmbassy DentalExcellent Customer FocusFranklin TennesseeNashville Tennessee
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About craigastevens@westbrookstevens.com

Craig Stevens is supporting UT’s Operational Excellence in Healthcare Program in Nashville Tennessee and hopes to finish his PhD with the UTK Industrial and Systems Engineering Program. He is the founder and president or Westbrook Stevens, LLC (WBS) (www.e-WBS.com) and is a Senior Project Manager in the PMO at Ardent Healthcare. Craig has been a Management, Industrial, and Systems Engineering consultant for over 35 years and is the Author of Geronimo Stone (https://issuu.com/craigastevens/docs/geronimostone); and a well know Visual Artist in oils and acrylics (www.craigastevens.com). He is also a Captain in the U.S. Air Force Auxiliary Civil Air Patrol (CAP) as part of the Ground Team and Air Crew Search and Rescue Emergency Services. ......................He was the Manager of the Process Improvement Program for HCA Physician Services, where the Continuous Process Improvement (CPI) Team developed the CPI/Lean/Six Sigma program for about 800 practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). ......................Craig has worked in every layer of an organization and in several industries (Healthcare, Government, Manufacturing, Agriculture, Hospitality, Scientific Research, Energy, Waste Management and Environmental Restoration, Not-For-Profits, and Construction). He was the Chief Engineer and Quality Manager for PRAGMATICS, INC. (8a), Program Manager for Science Applications International Corporation (SAIC), and was the Mechanical Engineer SME in solar and electric power, explosives, and general engineering for U.S. doe, Office of Scientific, and Technical Information (OSTI). ......................Craig has taught for several universities and has written many papers on quality, change management, and other management related subjects and has served as adjunct faculty for Vanderbilt University, Belmont University, Trevecca Nazarene University, University of Phoenix, Nashville State Tech, and UT Knoxville as a TA. He was also a trainer/facilitator of Project Management for the American Management Association International (AMAI) and Padgett Thompson. He has taught graduate and undergraduate classes and workshops in Strategic Implementation, Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering. ............................Craig has several certifications: • Six Sigma and Lean (Lean Six Sigma) Master Black Belt • PMP • CAP – Mission Observer, Scanner, and Aerial Photograher • General Licenses Amateur Radio (KC4WBS) • SCRUMstudy Agile Master Certified (SAMC™) • SCRUMStudy Certified Trainer (SCT) • Scrum Product Owner Certified (SPOC) • Scrum Master Certified (SMC) • Scrum Developer Certified (SDC) • Scrum Fundamentals Certified (SFC) • SCCS-P - SMstudy Certified Corporate Sales Professional • SCDM-P - SMStudy Certified Digital Marketing Professional • SCMS-P - SMstudy Certified Marketing Strategy Professional

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