E5 - BrentwoodPodcast.com

Audio and Video Podcast on Building Community and Having Fun in Brentwood Tennessee with Craig A. Stevens

E5 – BrentwoodPodcast.com – Customer Service Experience At Ford Lincoln of Franklin

Dec 15, 2017 | Posted by craigastevens@westbrookstevens.com | BrentwoodPodcast, FranklinPodcast |

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com

Episode 5 – 20171215 – Customer Service Experience At Ford Lincoln of Franklin

Hosted by Craig A. Stevens

Our goal is to bring you interesting people, stories, business, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others.

In this episode Craig interviews Greg Brown (Past Owner of Ford Lincoln of Franklin) and walks us through the calendar of events in the Brentwood area. Join us as we help you build your place in the community of Brentwood Tennessee.

Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E4-FRANKLINPODCAST.COM-Customer-Service-at-Ford-Lincoln-of-Franklin-9e31

This Episode is Sponsored by:

As Guest – Greg Brown of the Ford Lincoln of Franklin – http://lincolnoffranklin.com
Westbrook Stevens, LLC: www.e-WBS.com – We focus on operational excellence, managing change, and training. Our one goal is to help make you look good to your clients, customers, and patients, your boss and upper leadership, and those you love.
http://www.WBSPodcast.com
The http:/www.FranklinPodcast.com
Tennessee Artist: www.CraigAStevens.com – Find the art you love and help pay for this Podcast.

Brentwood Tennessee Links/Events

1. https://www.eventbrite.com/d/tn–brentwood/events/
2. http://www.brentwoodtn.gov/residents/calendar
3. http://www.brentwoodlifestylepubs.com/calendar-of-events/
4. https://brentwood.thefuntimesguide.com/brentwood_tn_events/
5. http://brentwoodbaptist.com/
6. https://www.townplanner.com/brentwood/tn/events/
7. https://patch.com/tennessee/brentwood-tn/calendar

Outline Of the Next Podcasts:

Episode 6: www.FranklinPodcast.com – An introduction to Barry Westbrook of DocAir

Local Franklin Events Calendar
Interesting Local People, Places, and Things – An introduction to the Barry Westbrook of DocAir and Weatherizing Your Home with

Episode 7: www.BrentwoodPodcast.com – An introduction to the UT’s Industrial and Systems Engineering Department’s Center for Operational Excellence.

Local Brentwood Events Calendar
Interesting Local People, Places, and Things – An introduction to The University of Tennessee Knoxville’s (UTK) Tickle Engineering’s Industrial and Systems Engineer (I&SE) Department’s Center for Advanced Systems Research and Education (CASRE). They are creating a Masters Program in Operational Excellence for healthcare and service organizations here in Middle Tennessee.

Episode 8: www.FranklinPodcast.com – An introduction to the Civil Air Patrol in Middle Tennessee.

Local Brentwood Events Calendar
Interesting Local People, Places, and Things – An introduction to the Civil Air Patrol in Middle Tennessee

About craigastevens@westbrookstevens.com

Craig Stevens is supporting UT’s Operational Excellence in Healthcare Program in Nashville Tennessee and hopes to finish his PhD with the UTK Industrial and Systems Engineering Program. He is the founder and president or Westbrook Stevens, LLC (WBS) (www.e-WBS.com) and is a Senior Project Manager in the PMO at Ardent Healthcare. Craig has been a Management, Industrial, and Systems Engineering consultant for over 35 years and is the Author of Geronimo Stone (https://issuu.com/craigastevens/docs/geronimostone); and a well know Visual Artist in oils and acrylics (www.craigastevens.com). He is also a Captain in the U.S. Air Force Auxiliary Civil Air Patrol (CAP) as part of the Ground Team and Air Crew Search and Rescue Emergency Services. ......................He was the Manager of the Process Improvement Program for HCA Physician Services, where the Continuous Process Improvement (CPI) Team developed the CPI/Lean/Six Sigma program for about 800 practices. Before HCA, he worked as a consultant for over 100 different organizations in 25 states including (US DOD, US DOE, NASA, Lockheed Martin, Westinghouse, DuPont, etc.). ......................Craig has worked in every layer of an organization and in several industries (Healthcare, Government, Manufacturing, Agriculture, Hospitality, Scientific Research, Energy, Waste Management and Environmental Restoration, Not-For-Profits, and Construction). He was the Chief Engineer and Quality Manager for PRAGMATICS, INC. (8a), Program Manager for Science Applications International Corporation (SAIC), and was the Mechanical Engineer SME in solar and electric power, explosives, and general engineering for U.S. doe, Office of Scientific, and Technical Information (OSTI). ......................Craig has taught for several universities and has written many papers on quality, change management, and other management related subjects and has served as adjunct faculty for Vanderbilt University, Belmont University, Trevecca Nazarene University, University of Phoenix, Nashville State Tech, and UT Knoxville as a TA. He was also a trainer/facilitator of Project Management for the American Management Association International (AMAI) and Padgett Thompson. He has taught graduate and undergraduate classes and workshops in Strategic Implementation, Innovation and R&D, Operations Management, Project Management, Change Management, Manufacturing Management, Strategic Management, General Management Principles, Systems Management, Statistics, Customer Service, Engineering Economy, and Human Factors Engineering. ............................Craig has several certifications: • Six Sigma and Lean (Lean Six Sigma) Master Black Belt • PMP • CAP – Mission Observer, Scanner, and Aerial Photograher • General Licenses Amateur Radio (KC4WBS) • SCRUMstudy Agile Master Certified (SAMC™) • SCRUMStudy Certified Trainer (SCT) • Scrum Product Owner Certified (SPOC) • Scrum Master Certified (SMC) • Scrum Developer Certified (SDC) • Scrum Fundamentals Certified (SFC) • SCCS-P - SMstudy Certified Corporate Sales Professional • SCDM-P - SMStudy Certified Digital Marketing Professional • SCMS-P - SMstudy Certified Marketing Strategy Professional

E5 - BrentwoodPodcast.com

Audio and Video Podcast on Building Community and Having Fun in Brentwood Tennessee with Craig A. Stevens

E5 – BrentwoodPodcast.com – Customer Service Experience At Ford Lincoln of Franklin

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com

About craigastevens@westbrookstevens.com

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