Excellence in Healthcare:
We have a strong team who have years of experience in improving the business side of healthcare (processes, efficiencies, leadership, and a culture of customer service) – as well as, the quality, risk, and safety. Check out the summaries below for more information.[/vc_column_text][vc_separator color=”grey” align=”align_center” style=”” border_width=”” el_width=””][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”3898″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” title=”Building a System of Continuous Improvement” img_size=”large”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]Improving operations is the latest trend in healthcare. We have simplified the processes of improvement (Quality, Lean, Six Sigma, labor management, etc) into three easy phases:
1. Assessment – During the Assessment Phase, all we do is plant red flags for problems and green flags for excellence. Then we prioritize the problems to solve and use the examples of excellence.
2. Problem Solving – During the Problem Solving Phase, we use all our tools to find root cause solutions. Then we prioritize solutions to implement.
3. Implementation – The Implementation Phase is all about making results happen using change management and project management.
Let us help you get to results quicker, cheaper, and easier with less stress and drama.[/vc_column_text][vc_btn title=”Read More!” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fthe-seven-attributes-of-excellent-management%2Fexcellent-change-management%2F||”][vc_btn title=”How do we start?” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fwhat-is-our-next-steps%2F||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”3511″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” title=”Building Excellent Organizations” img_size=”large”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]There are seven things to look at during an improvement program. Think in terms of the seven attributes of Excellent Management.
- Leadership for Improvement
- Culture of Improvement
- Customer Focus
- People and Team Building
- Skills and Core Competencies (all the tools)
- Change /Improvement Management (of Systems and Processes)
- Performance Measures
Often organizations focus on the last two and totally disregard the other five.[/vc_column_text][vc_btn title=”Read More!” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fthe-seven-attributes-of-excellent-management%2F||target:%20_blank”][vc_btn title=”How do we start?” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fwhat-is-our-next-steps%2F||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”4572″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” title=”Building an Excellent Culture” img_size=”large”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]What does high turnover, high stress, internal social cliques and infighting, shrinkage and dishonest transitions, falling revenue, and poor customer service all have in common? These are all some of the symptoms of a broken organizational culture. Now the bigger question is, how can we build an excellent organizational culture that will act as a catalyst to attract and keep the best employees, serve our customers well, make us more competitive, and improve our revenues?
We can help you do this! Here’s a hint… This is one of the seven attributes of excellent management and culture is driven by leadership![/vc_column_text][vc_btn title=”Read More!” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fbuilding-an-excellent-organizational-culture%2F||”][vc_btn title=”How do we start?” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fwhat-is-our-next-steps%2F||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”4447″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” title=”Building Excellent Patient Experiences and Internal Customer Service” img_size=”large”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]When we read healthcare customer service surveys or social media comments, we often get a big surprise. The most commented point is all about service. Good or bad it is what people think about when they visit your practice. Likewise, customer service is the biggest driver of sustained retention and revenue.
We have years of experience building excellent customer experiences. We can help you do just that, build Excellent Patient/Customer Focus within your organization. You see customer service is a lot like safety. If you think you can just have one training workshop or if you think everyone knows that. Then you have already failed. Like safety, customer service has to be reinforces often and kept in front of our minds. It has to become a habit. However, because we are busy, we often have high turnover (which is another problem), and we are human – we have to create a culture of service. It has to be systematic, repeatable, and sustainable.
We know how to do all that and have helped other organizations do just that. Plus we are fun to work with![/vc_column_text][vc_btn title=”See More” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fservices%2Fcustomer_services%2F||”][vc_btn title=”How do we start?” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fwhat-is-our-next-steps%2F||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”4517″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” title=”Medical Team Management (MTM) as a Risk Management Tool” img_size=”large”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]Did you know that by some estimates, 95% of malpractice cases result from human error or negligence? Furthermore, 42% of malpractice cases can also be traced back to a “Failure to Communicate.” On the human side these are personal tragedies for everyone involved and on the business side, maybe the difference between profit and bankruptcy.
The “art” and “science” of how to avoid these problems can be found in the discipline of Medical Team Management (MTM). MTM has its roots in aviation safety and can be traced back to Human Factors Engineering found in Industrial Engineering (sometimes known as Management Engineering). We can help you learn and use some of the MTM success factors, such as:
- Creating standards of care,
- Instilling a command authority,
- Improving medical team communication,
- Optimizing workload performance,
- Ensuring the availability of resources, and
- Reinforcing situation awareness.
- Minimize the Labor Required
- Improve the Doctors Scheduling Templates
- Improve the Phone Load/Volume and Systems
- Improve Room Utilization
- Lower Wait Times
- Remove Barriers and Eliminate Waste
- Maximize Positive Patient Experience
Change comes in two flavors Small Continuous Improvements and Major Step Changes. Both have three phases (before the change, during the change, and after the change). The changes usually focus on both systems and processes and usually require some project management to make them happen.
We can help you master change and show you how to continuously improve.[/vc_column_text][vc_btn title=”Call Us!” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fcontact%2F||”][vc_btn title=”How do we start?” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fwhat-is-our-next-steps%2F||”][/vc_column][/vc_row]
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