Customer Experience – Building an Excellent Customer Focus

[vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″][vc_column width=”1/1″ animation=”” animation_delay=””][vc_column_text css_animation=””]We have years of experience building excellent customer experiences. We can help you do just that, build Excellent Customer Focus within your organization. You see customer service is a lot like safety. If you think you can just have one training workshop or if you think everyone knows that. It is common sense! Then you have already failed. Like safety, customer service has to be reinforces often and kept in front of our minds. It has to become a habit. However, because we are busy, we often have high turnover (which is another problem), and we are human – we have to create a culture of service. It has to be systematic, repeatable, and sustainable.

We know how to do all that and have helped other organizations do just that. Plus we are fun to work with![/vc_column_text][vc_separator color=”grey” align=”align_center” style=”” border_width=”” el_width=””][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”4447″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”bottom-to-top” title=”Customer Service Requires a Full Systems Approach” img_size=”medium” link=”http://e-wbs.com/the-seven-attributes-of-excellent-management/customer-focus-2″][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]Although relationship and how we treat people will make all the difference in the world – we also have to have excellent processes and systems. No one likes to wait or have confusing repetitive processes to wade through. We can help you design and/or improve your processes and systems. That is what we do!

But wait there is more… Read the rest of the story below![/vc_column_text][vc_btn title=”Watch a Video” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fthe-seven-attributes-of-excellent-management%2Fcustomer-focus-2%2F||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”4476″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” img_size=”medium” title=”Building a Culture of Excellent Customer Focus”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]Building a culture of service is one of the most important things you can do. We can help!

Leaders drive culture and we can help show you how to improve leadership.

Internal customer service is also one thing that drives external customer experiences. We can help you build excellent internal service and teams. Customer Focus is a team sport!

We will show you a full systems approach to developing a culture of excellent service.[/vc_column_text][vc_btn title=”Email Us” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fcontact||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”3787″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” img_size=”medium” title=”Sustainable Excellent Customer Experiences”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]

We have a very usable and applicable customer experience approach. We can help your front-line workers understand and improve patient and customer experience.

We look at there phases of the customer experience:

1. Before the Patient/Customer Visit –  There is a lot we can do before the customer (or patient) visits. We can show you how to master this.
2. During the Visit – This is where most organizations focus their efforts. We can help you create a sustainable approach to person to person interaction.
3. After the Visit – This too is part of the customer experience. We can help you here as well!

[/vc_column_text][vc_btn title=”Email Us” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fcontact||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”360″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” img_size=”medium” title=”Attitude is Everything”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]When you read your customer service reviews, metrics, and survey comments, you will soon realize that although quality and price is important relationship is paramount. Often relationship is attitude driven.

We help you improve and develop excellent attitudes:

1. Professional Attitude – It all starts before the visit starts, continues throughout the visit, and is also important after the visit.
2. A Serving Attitude – Our lives are measured not by how we serve ourselves but how we serve each other. We can help show your people how to better do this.
3. Welcoming Attitude – Our customers’ (and patients’) first impressions will be lasting impressions. Let’s start off right?
4. Helpful Attitude – This is why we are employed. Let’s do this well!
5. Grateful Attitude – This is the difference between our own happiness or not. Gratefulness show people they are valued and sets the stage for how our teams act and how we all feel.

[/vc_column_text][vc_btn title=”Email Us” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fcontact||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/2″ animation=”” animation_delay=””][vc_single_image image=”820″ alignment=”” style=”” border_color=”grey” img_link_large=”” img_link_target=”_self” css_animation=”” img_size=”medium” title=”Sustainable Basic Training”][/vc_column][vc_column width=”1/2″ animation=”” animation_delay=””][vc_column_text css_animation=””]You cannot train once, set it and forget it! Therefore, we have an inexpensive way to help your people develop a habit of thinking about customers in a sustainable way. We can do this anywhere!

[/vc_column_text][vc_btn title=”Email Us” style=”flat” shape=”rounded” color=”blue” size=”md” align=”inline” i_align=”left” i_type=”fontawesome” i_icon_fontawesome=”fa fa-adjust” i_icon_openiconic=”vc-oi vc-oi-dial” i_icon_typicons=”typcn typcn-adjust-brightness” i_icon_entypo=”entypo-icon entypo-icon-note” i_icon_linecons=”vc_li vc_li-heart” css_animation=”” button_block=”” add_icon=”” i_icon_pixelicons=”vc_pixel_icon vc_pixel_icon-alert” link=”url:http%3A%2F%2Fwww.e-wbs.com%2Fcontact||”][/vc_column][/vc_row][vc_row full_width=”” parallax=”” parallax_image=”” animation=”” animation_delay=”” fullwidth=”no” bg_type=”solid_color” bg_repeat=”no-repeat” video_texture=”” fw_columns=”” fw_same_height=”” border=”” waved_border_top=”” waved_border_bottom=”” top_margin=”0″ bottom_margin=”0″ el_id=””][vc_column width=”1/1″ animation=”” animation_delay=””][vc_column_text css_animation=””]We have years of experience building excellent customer experiences. We can help you do just that, build Excellent Customer Focus within your organization. You see customer service is a lot like safety. If you think you can just have one training workshop or if you think everyone knows that. It is common sense! Then you have already failed. Like safety, customer service has to be reinforces often and kept in front of our minds. It has to become a habit. However, because we are busy, we often have high turnover (which is another problem), and we are human – we have to create a culture of service. It has to be systematic, repeatable, and sustainable.

We know how to do all that and have helped other organizations do just that. Plus we are fun to work with![/vc_column_text][vc_separator color=”grey” align=”align_center” style=”” border_width=”” el_width=””][/vc_column][/vc_row]