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  • Home
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      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
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    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
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      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
      • WBS – Lean Six Sigma Green Belt
      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
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Archive


Posts tagged "Healthcare"

1E15 – BrentwoodPodcast.com – Working in Brentwood Tennessee with Dr. Van of Embassy Dental

E15 – BrentwoodPodcast.com – Working in Brentwood Tennessee with Dr. Van of Embassy Dental

Mar 27, 2018

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 15 – 20180327 – Living and Working in Brentwood Tennessee – Interview with Dr. Van of Embassy Dental in Brentwood Hosted by Craig A. Stevens   Go here for the Audio on the BrentwoodPodcast – www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E15-BrentwoodPodcast.com-Working-in-Brentwood-Tennessee-with-Dr.-Van-of-Embassy-Dental-2b19 Our goal is to bring you interesting people, stories, businesses, places, and […]

2E11 – WBSPodcast.com – Understanding Benchmarks, Benchmarking, and Benchmarking Systems

E11 – WBSPodcast.com – Understanding Benchmarks, Benchmarking, and Benchmarking Systems

Mar 9, 2018

Understanding Benchmarks, Benchmarking, and Benchmarking Systems Presented By Craig A. Stevens, This one takes is a little longer to get started and you can go past the introduction which is longer than usual.   Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E11-WBSPodcast.com-Understanding-Benchmarks-Benchmarking-and-Benchmarking-Systems-fa7c   Welcome to the 11th episode of the WBSPodcast.com brought to you from […]

3E7 – BrentwoodPodcast.com – Great Auto Repair and UT’s I&SE Operational Excellence Program

E7 – BrentwoodPodcast.com – Great Auto Repair and UT’s I&SE Operational Excellence Program

Dec 31, 2017

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 7 – 20171231 – Great Auto Repair and UT’s I&SE Operational Excellence Program Hosted by Craig A. Stevens Go here for the Audio on the BrentwoodPodcast – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E7-BrentwoodPodcast.com-Great-Auto-Repair-and-UTs-ISE-Operational-Excellence-Program-979b Our goal is to bring you interesting people, stories, businesses, places, and things from Brentwood Tennessee and the Middle […]

4E6 – WBSpodcast.com – Operational Excellence with The UTK’s I&SE

E6 – WBSpodcast.com – Operational Excellence with The UTK’s I&SE

Dec 29, 2017

Welcome to the 6th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E6-WEBpodcast.com-Operational-Excellence-and-the-UTK-ISE-Center-of-Advanced-Systems-Research-and-Education-e8d5 This episode is sponsored by: Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. […]

5E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124

E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124

Nov 24, 2017

Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, […]

6E3 WBSPodcast – System Approach to Change, Part 3 – 20171122

E3 WBSPodcast – System Approach to Change, Part 3 – 20171122

Nov 22, 2017

Welcome to the 3rd episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, […]

7E2 WBSPodcast – System Approach to Change, Part 2 – 20171122

E2 WBSPodcast – System Approach to Change, Part 2 – 20171122

Nov 22, 2017

Welcome to the second episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com […]

8E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

Nov 17, 2017

Welcome to the very first episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC. – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts […]

9Practicing the Three Phases of Improvement!

Practicing the Three Phases of Improvement!

Feb 27, 2016

How can we practice improvement! In the words of Dr. Deming, “A bad system will beat a good person every time.” Therefore, we owe it to our customers, patients, teammates, and staff to improve our processes continuously. Think of a Process Improvement Exercise as having three important and necessary phases, 1) The Assessment Phase, 2) […]

10Medical Team Management (MTM) as a Risk Management Tool

Medical Team Management (MTM) as a Risk Management Tool

Jun 30, 2015

Coming soon to Nashville PMI’s Healthcare Communities of Practice (CoP) Presents – Medical Team Management (MTM) as a Risk Management Tool Did you know that by some estimates, 95% of malpractice cases result from human error or negligence? Furthermore, 42% of malpractice cases can also be traced back to a “Failure to Communicate.” On the human […]

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