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Understanding Benchmarks, Benchmarking, and Benchmarking Systems Presented By Craig A. Stevens, This one takes is a little longer to get started and you can go past the introduction which is longer than usual.   Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E11-WBSPodcast.com-Understanding-Benchmarks-Benchmarking-and-Benchmarking-Systems-fa7c   Welcome to the 11th episode of the WBSPodcast.com brought to you from […]

Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, […]

Welcome to the second episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com […]

Welcome to the very first episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC. – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts […]

How can we practice improvement? Continuous improvement is all about change. We have likely all heard Mark Twain’s saying, “The only person who likes change is a baby with a wet diaper!” So, why Change at all? Because, change is going to happen with or without you! You either master change or you become irrelevant. […]

How can we practice improvement? As explained in our first post “Practicing the Three Phases of Improvement!“, a Process Improvement Exercise has three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. Later we explained two steps required in the Assessment Phase (“The Assessment, Phase 1/Step 1: Collecting Data,” and […]

How can we practice improvement! As explained in the earlier post “Practicing the Three Phases of Improvement!“, a Process Improvement Exercise has three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. The Assessment phase has two steps, Collecting Data and Analyzing Data. We devote this article to […]

How can we practice improvement! In the words of Dr. Deming, “A bad system will beat a good person every time.” Therefore, we owe it to our customers, patients, teammates, and staff to improve our processes continuously. Think of a Process Improvement Exercise as having three important and necessary phases, 1) The Assessment Phase, 2) […]