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Welcome to the 6th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. Go here for a link to the audio: http://www.podcasts.com/wbspodcast.com-4f6424e62/episode/E6-WEBpodcast.com-Operational-Excellence-and-the-UTK-ISE-Center-of-Advanced-Systems-Research-and-Education-e8d5 This episode is sponsored by: Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. […]

Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC – At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, […]

How can we practice improvement! As explained in the earlier post “Practicing the Three Phases of Improvement!“, a Process Improvement Exercise has three important and necessary phases, 1) The Assessment Phase, 2) Problem Solving Phase, and 3) Implementation Phase. The Assessment phase has two steps, Collecting Data and Analyzing Data. We devote this article to […]

How can we practice improvement! In the words of Dr. Deming, “A bad system will beat a good person every time.” Therefore, we owe it to our customers, patients, teammates, and staff to improve our processes continuously. Think of a Process Improvement Exercise as having three important and necessary phases, 1) The Assessment Phase, 2) […]