This is the Orientation to the Available Westbrook Stevens Training Program on Building Excellent Customer/Patient Experience - Customer and/or Patient Experience has become the newest approach to good old customer service. Within Healthcare, often we forget that “Care” is the name of the game. It extends deeper than providing health advice and procedures, it is the relationship building part that ultimately drives demand for our service. Care leads to a viable business and the “R” word “Revenue.” During this workshop, Craig will introduce and show you how to build a culture of excellent customer service based on the Three Phases...
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Part 2 is all about Making the Right Decisions – Being Effective. The Basics of Project Management for Excellent Change Management - Project Management is one skill that every manager has to master. Tom Peters, (author and consultant) put it this way “The whole discipline and art of project management is going to be the essence of management training, operational excellence, and value added.” Why? The world is changing faster than ever before and Project Management is the key tool for implementing a change. During this presentation, will gain insight into this world and learn how managing changes require a...
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