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      • Customer Service Training Comments
      • Book Reviews for Geronimo Stone
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      • Tools, Templates, Materials, and Products
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      • Login
      • Vets Page
  • Services
    • Program/Project Management
    • Process Improvement – Lean Six Sigma
    • Healthcare Improvement Support Services
    • Building Excellent Customer Experience
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    • Public Workshops and Speaking
      • Selling and Marketing Training
      • Events
      • Speakers’ Page
    • Project Management Training
      • Leaders’ Overview – PM White Belt Training
      • Scrum and Agile Certifications
      • Certified Business Analysis Professional™ (CBAP®) Training
      • Project Risk Management
      • ITIL Foundation Training Certification
    • Linked Management Models
      • The Seven Attributes of Excellent Management
        • Excellent Customer Focus Training
      • Storms of Chaos and Strategy
    • CPI – Lean Six Sigma
      • Program Evaluation (QA and CI)
      • Free Six Sigma Yellow Belt Training
      • Six Sigma Green Belt
      • Six Sigma Black Belt
      • Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma White Belt
      • WBS – Lean Six Sigma Yellow Belt
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      • WBS – Lean Six Sigma Black Belt
      • WBS – Lean Six Sigma Master Black Belt
  • Virtual CMO/PMO, Content, and Templates
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E5 – BrentwoodPodcast.com – Customer Service Experience At Ford Lincoln of Franklin
15 Dec
0

E5 – BrentwoodPodcast.com – Customer Service Experience At Ford Lincoln of Franklin

Posted by craigastevens@westbrookstevens.com | BrentwoodPodcast, FranklinPodcast |

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 5 – 20171215 – Customer Service Experience At Ford Lincoln of Franklin Hosted by Craig A. Stevens Our goal is to bring you interesting people, stories, business, places, and things from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode Craig interviews Greg Brown (Past Owner of Ford Lincoln of Franklin) and walks us through the calendar of events in the Brentwood area. Join us as we help you build your place in the community of...
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E4 – FranklinPodcast.com – Eastern Music in Middle Tennessee
09 Dec
0

E4 – FranklinPodcast.com – Eastern Music in Middle Tennessee

Posted by craigastevens@westbrookstevens.com | Art, FranklinPodcast, Music |

Welcome to the Franklin Podcast at www.FranklinPodcast.com Hosted by Craig A. Stevens For the Audio of this episode go to – http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E4-FranklinPodcast.com-Eastern-Music-in-Middle-Tennessee--c587 Our goal is to bring you interesting people, stories, business, places, and thinks from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. We will post our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com together. Later they will develop their own identity. During this podcast we are starting to find our...
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E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124
24 Nov
0

E4 WBSPodcast – Systems Approach to Change, Part 4 – 20171124

Posted by craigastevens@westbrookstevens.com | Change, Healthcare, Project Management, Systems Thinking, WBSPodcast |

Welcome to the 4th episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 4 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity...
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E3 WBSPodcast – System Approach to Change, Part 3 – 20171122
22 Nov
0

E3 WBSPodcast – System Approach to Change, Part 3 – 20171122

Posted by craigastevens@westbrookstevens.com | Change, Healthcare, Project Management, Systems Thinking, WBSPodcast |

Welcome to the 3rd episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee and hosted by Craig A. Stevens. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 3 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity...
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E2 WBSPodcast – System Approach to Change, Part 2 – 20171122
22 Nov
0

E2 WBSPodcast – System Approach to Change, Part 2 – 20171122

Posted by craigastevens@westbrookstevens.com | Change, Project Management, Systems Thinking, WBSPodcast |

Welcome to the second episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 2 of his presentation, "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity improvement program. Craig presented it at...
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E3 – The BrentwoodPodcast.com – Links to Events
21 Nov
0

E3 – The BrentwoodPodcast.com – Links to Events

Posted by craigastevens@westbrookstevens.com | BrentwoodPodcast, FranklinPodcast |

Welcome to the Brentwood Podcast at www.BrentwoodPodcast.com Episode 3 – 20171120 – Links to Local Events Calendars Hosted by Craig A. Stevens – Reach him at CraigAStevens@BrentwoodPodcast.com Our goal is to bring you interesting people, stories, business, places, and thinks from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. In this episode Craig explains the links we use to find the calendar of events in the Brentwood area. Join us as we help you build your place in the community of Brentwood Tennessee. Go here for...
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E2 – The FranklinPodcast.com – Links to Events
20 Nov
0

E2 – The FranklinPodcast.com – Links to Events

Posted by craigastevens@westbrookstevens.com | FranklinPodcast |

Welcome to the Franklin Podcast at www.FranklinPodcast.com Episode 2 - 20171120 - Links to Local Events Calendars Hosted by Craig A. Stevens – Reach him at CraigAStevens@FranklinPodcast.com Our goal is to bring you interesting people, stories, business, places, and thinks from Franklin Tennessee and the Middle Tennessee Area. Let’s build community and relationships where you can share your ideas and learn from others. Franklin and Brentwood Tennessee are sister communities, back-to-back just south of Nashville. During our first few episodes of the BrentwoodPodcast.com and the FranklinPodcast.com we will post them both together. Later they will develop their own identity. During...
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E1 – The FranklinPodcast.com and the BrentwoodPodcast.com – 20171112
19 Nov
0

E1 – The FranklinPodcast.com and the BrentwoodPodcast.com – 20171112

Posted by craigastevens@westbrookstevens.com | Art, BrentwoodPodcast, FranklinPodcast |

Combination of the Franklin and Brentwood Podcasts - Episode 1 www.FranklinPodcast.com and www.BrentwoodPodcast.com Show Notes for the Week of 11/12/2017 CraigAStevens@FranklinPodcast.com You can hear the audio of this podcast by going to - http://www.podcasts.com/brentwoodpodcast.com-28f2a7427/episode/E1-Introduction-to-the-FranklinPodcasts.com-and-the-BrentwoodPodcast.com-5632 Join our host Artist, Management Consultant, Author, and Speaker Craig A. Stevens as he shares his love for Tennessee and the Brentwood Tennessee Community. Our goal is to bring you interesting people, stories, business, places, and “things” from Brentwood Tennessee and the Middle Tennessee Area. Let’s build community, relationships, and a place where you can share your ideas and learn from others. This is the first...
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E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118
17 Nov
0

E1 WBSPodcast – Systems Approach to Change, Part 1 – 20171118

Posted by craigastevens@westbrookstevens.com | WBSPodcast |

Welcome to the very first episode of the WBSPodcast.com brought to you from beautiful Franklin Tennessee. This episode is sponsored by Westbrook Stevens, LLC. - At Westbrook Stevens we are here to help you with all things change and continuous improvement. Also checkout Craig’s book at www.GeronimoStone.com, his art at www.CraigAStevens.com, and his other podcasts (the www.FranklinPodcast.com and the www.BrentwoodPodcast.com). During this Episode, Craig walks us through Part 1 of his presentation "A Systems Approach to Change Management and Its Relationship to Operational Excellence,” in healthcare and other service organizations for a sustainable quality and productivity improvement program. Craig presented...
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1st Industry Symposium – Accelerating Operational Excellence
05 Sep
0

1st Industry Symposium – Accelerating Operational Excellence

Posted by craigastevens@westbrookstevens.com | Change, Healthcare, News, Systems Thinking |


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